Responsibilities include but not limited to opening and closing of the store as well as leading and developing employees and assistant managers. Control profit and lost reports and meeting the expected budget and conducting inventory. Utilized excellent customer service skills to achieve high degrees of customer satisfaction.Responsible for all money handling aspects of cash register.Overseeing the restaurant operation from front and back of the house. Handling food, beverage and produce orders. Take responsibility for employee training plans and management.

Supervised a customer support team of over 45 analysts. Developed trainingprograms to improve the customer support department. Communicated with the vendors on a daily basis via telephone and fax.Took escalated calls where the customer was not happy with the answer from the customer service representative.Assist the team leader with all daily activities including checking voice mail, updating information, verifying agents are on the phone, checking time, and making sure Agents have all the up to date information needed to fulfill all their jobs responsibilities.