• Develop content around global immigration news updates such as travel requirements due to COVID-19 and recent legislation changes.• Manage 6 engagement teams with 15 professionals where day to day includes oversight of Singapore immigration cases, advisory projects, and development of team members’ skills in problem solving.• Organize immigration presentations such as education sessions, seminars, and webinars.• Manage and onboard client accounts with annual revenue of around USD 1 million.• Lead technology and efficiency initiatives by project managing the creation of tools and training teams on technology.

• Led 10+ engagements for a diverse portfolio of clients of different sizes, locations, and industries. • Set up new tax engagements for clients to support their global mobility and financial well-being programs including training over 30 professionals to support larger engagements.• Prepared tax and financial well-being education materials to present to clients. The topics included introduction to tax, retirement planning, and restricted stock units.• Built content for a tax consulting program providing individualized service to over 3,000 employees and generating around USD 4 million annually.• Invited by a client to Mexico City with a Partner and Managing Director for a meeting where Spanish skills helped in developing stronger relationships with our client and other executives.

• Conducted consultation calls with both US citizens and foreign national assignees regarding their US tax matters in preparation for Deloitte’s assistance with their annual tax return filings as covered by their employer.• Advised clients on their assignee population’s compensation matters. Implemented processes for the client’s payroll team to more efficiently and accurately report compensation and payment of taxes to reduce the number of corrections required via Form W-2Cs.

Handle returns and exchanges. Process money orders and money transfers. Resolve customer complaints.