Screen outbound checks and wires, assist Treasury and Accounting Departments with balancing company bank accounts. Execute financial production, handle escalated issues.• Ensured that contracts were noted accurately with outstanding requirements and action taken to provide historical information for customer service representatives.• Created new department manuals and updated as needed to ensure continuity and provide guidance for new trainees.• Applied workflow changes and reported challenges to management to enhance productivity and reduce unnecessary processes and improving efficiency.• Provided on-the-job training for new hires, cross-training, and new management from a variety of departments on internal processes to guarantee a clear understanding to ensure continuity.• Processed and maintained updated records for Unclaimed Property Assets and Pre-Escheatment of Assets. Monitored due diligence and compliance with DOI regulations.• Collaborated with compliance and treasury department with fraud allegations to investigate and provide refund to client if needed.• Worked closely with Technology on multiple projects and assisted to recover payment data missed during power outages or system issues to ensure no disruptions to outgoing daily payments.• Created multiple work arounds when systems were down so that our workflow and clients would not be negatively impacted while saving thousands of dollars for the company.• Provided subject matter expertise and testing capability to technology and finance to automate the wire automation process, resulting in increased processing speed and efficiency.• Identified and rectified check printing/mailing issue. Investigated root cause determined to be the check printer’s limited memory capacity. Received accolades for saving the company millions of dollars, potential lawsuits and customer complaints to the NAIC.• Took over TX and CA child support reports and documented the new process for new processors.