Martha Lee

Martha Lee Email and Phone Number

Director Contact Center Operations Samsung Electronics @ Samsung Electronics America
Martha Lee's Location
Greenville-Spartanburg-Anderson, South Carolina Area, United States, United States
Martha Lee's Contact Details

Martha Lee personal email

n/a
About Martha Lee

A dynamic and results driven professional with over 25 years’ experience in customer care strategy development and contact center operations. Currently leading BPO management for U.S. operations call centers. Adept with both client side and vendor environments in domestic and international locations (Asia/Latin America). Well versed in various performance management methodologies as they relate to a variety of contact channels (Voice, social, SMS, Chat).

Martha Lee's Current Company Details
Samsung Electronics America

Samsung Electronics America

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Director Contact Center Operations Samsung Electronics
Martha Lee Work Experience Details
  • Samsung Electronics America
    Director Contact Center Operations
    Samsung Electronics America Mar 2022 - Present
    Ridgefield Park, Nj, Us
    View
  • Samsung Electronics America
    Senior Manager
    Samsung Electronics America Mar 2016 - Mar 2022
    Ridgefield Park, Nj, Us
    View
  • Samsung Electronics America
    Vendor Manager
    Samsung Electronics America Jan 2011 - Mar 2016
    Ridgefield Park, Nj, Us
    View
  • Charter Communications
    Care Outsource Manager
    Charter Communications Oct 2002 - Dec 2010
    Stamford, Connecticut, Us
    View
  • Teletech
    Customer Care Supervisor
    Teletech Oct 1999 - Oct 2002
    Greenwood Village, Colorado, Us
    View

Martha Lee Skills

Call Centers Outsourcing Vendor Management Customer Experience Performance Management Customer Satisfaction Team Leadership Team Building Telecommunications Cross Functional Team Leadership Process Improvement Management Strategy Leadership Contact Centers Customer Retention Call Center Change Management Training Itil Bpo

Frequently Asked Questions about Martha Lee

What company does Martha Lee work for?

Martha Lee works for Samsung Electronics America

What is Martha Lee's role at the current company?

Martha Lee's current role is Director Contact Center Operations Samsung Electronics.

What is Martha Lee's email address?

Martha Lee's email address is st****@****ter.net

What skills is Martha Lee known for?

Martha Lee has skills like Call Centers, Outsourcing, Vendor Management, Customer Experience, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Telecommunications, Cross Functional Team Leadership, Process Improvement, Management.

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