• Utilized CRM software notes to manage a portfolio of 80+ active clients• Communicated via phone, email, and video with 15+ clients on a daily basis• Built templated websites for clients using Easy Storage Solutions website software• Edited websites on the back-end and front-end, implementing SEO best practices to help sites rise in search engine rankings • Analyzed site rankings and organic traffic statistics to determine areas of improvement; implemented corresponding… Show more • Utilized CRM software notes to manage a portfolio of 80+ active clients• Communicated via phone, email, and video with 15+ clients on a daily basis• Built templated websites for clients using Easy Storage Solutions website software• Edited websites on the back-end and front-end, implementing SEO best practices to help sites rise in search engine rankings • Analyzed site rankings and organic traffic statistics to determine areas of improvement; implemented corresponding changes• Developed client relationships by building rapport, ensuring prompt responses to requests for communication, and quickly following up on questions• Implemented problem solving skills and collaborated between multiple teams to ensure clients’ needs were exceeded Show less

• Coordinated with the editor and a designer to implement an email marketing strategy for a travel magazine• Planned biweekly email newsletter content, including subject lines and preheaders• Implemented subject line and in-content A/B testing, using the results to tweak future email sends • Developed a marketing report summarizing email statistics, A/B testing results, and trends

• Exhibited flexibility and a knack for keeping calm under pressure while serving in many roles at a high-traffic coffee shop located minutes outside of Acadia National Park• Offered personalized advice for nearby activities, local restaurants, and points of interest • Enthusiastically delivered exceptional customer service while communicating with customers face-to-face and over the phone

• Worked remotely as a writing intern for Budget Travel, a Lonely Planet company• Conducted internet research on various topics; used this research to write articles of between 500 and 1,200 words on a weekly basis• Sought out photos that enhanced article content; ensured all necessary permissions were received and documented; created alt text for each photo• Utilized design software to create graphics for the promotion of articles on social media• Collaborated with three other… Show more • Worked remotely as a writing intern for Budget Travel, a Lonely Planet company• Conducted internet research on various topics; used this research to write articles of between 500 and 1,200 words on a weekly basis• Sought out photos that enhanced article content; ensured all necessary permissions were received and documented; created alt text for each photo• Utilized design software to create graphics for the promotion of articles on social media• Collaborated with three other interns in creating a style guide for the company Show less

• Worked at the front desk of the historic El Tovar hotel in Grand Canyon National Park• Demonstrated an ability to maintain a positive attitude and professional demeanor while encountering a high volume of visitor contacts daily• Developed verbal communication and interpersonal skills by interacting with people of different cultures, ethnicities, social and economic groups, and ages; this included interacting with many people whose first language was not English• Assisted in… Show more • Worked at the front desk of the historic El Tovar hotel in Grand Canyon National Park• Demonstrated an ability to maintain a positive attitude and professional demeanor while encountering a high volume of visitor contacts daily• Developed verbal communication and interpersonal skills by interacting with people of different cultures, ethnicities, social and economic groups, and ages; this included interacting with many people whose first language was not English• Assisted in planning visitors' itineraries by providing information on activities to do in the park as well as surrounding areas such as Page, Arizona and Zion National Park• Answered questions in person and over the phone regarding hiking trails, park facilities and events, shuttle buses, road and weather conditions, and nearby attractions• Raised over $3,000 in less than two months for the Grand Canyon Conservancy, the official nonprofit partner of Grand Canyon National Park; raised this money by asking guests to donate and by describing what projects their donations support Show less

• Produced and distributed company-wide email newsletter communication • Collaborated with the sales team via phone, email, and face-to-face communication to build customer presentations• Implemented a digital marketing campaign and assisted in redesigning the company website (see project section below for more information)• Observed and summarized focus groups, delivering detailed reports and recommendations to the marketing and sales teams

• Managed the daily operations of 19 restaurants and stand-alone locations• Aided 75 team members and 10 supervisors in ensuring efficient service for 13,000 guests a day• Maintained inventory of stock in accordance with established guidelines• Ordered materials, received deliveries, and stocked restaurants with supplies; stocking required repeatedly and safely lifting 50+ pounds of supplies for multiple hours• Hired and trained 100+ employees • After hiring, provided… Show more • Managed the daily operations of 19 restaurants and stand-alone locations• Aided 75 team members and 10 supervisors in ensuring efficient service for 13,000 guests a day• Maintained inventory of stock in accordance with established guidelines• Ordered materials, received deliveries, and stocked restaurants with supplies; stocking required repeatedly and safely lifting 50+ pounds of supplies for multiple hours• Hired and trained 100+ employees • After hiring, provided on-the-job training to new employees; trained employees in ServSafe food handling and sanitation methods, cash handling and the point of sale system, hands-on training within the restaurant, and park operations• Strengthened employee capabilities by giving supervisors and team members both formal and informal performance feedback Show less

• Organized and executed 25+ events for groups ranging from 30 to 1,000 guests• Served as the principal contact for catering guests on the event day • Monitored and coordinated with personnel to ensure the completion of tasks such as setup, food and drink preparation, serving, cleaning, and teardown• Maintained proper safety and sanitation standards• Promoted to food service managerial after demonstrating an ability to learn quickly and provide superior customer service

• Developed and shipped customized orders for 10+ clients a week; often given creative freedom in the invitation design• Provided on-the-job training for new employees; trained new employees how to print, package, and use QuarkXPress software to create personalized stationery for orders ranging from $30 to $8,000+• Practiced telecommunication, email communication, and interpersonal skills by speaking with clients over the phone and through email