Martha Molu Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Key Accomplishments:➢Optimized operational efficiency by managing databases and utilizing various computer software to create spreadsheets, invoices, reports, and presentations.➢Maximized and maintained electronic and manual filing systems in preparing documents and organizing files while ensuring the confidentiality of sensitive data.➢Contributed to training new hires while operating the office’s database systems.➢Employed top-notch customer service skills in interfacing with numerous guests daily. Fostered professional relationships with clients/visitors by addressing their needs and concerns.➢Conducted outbound calls and answered inbound calls for all staff members. Directed important requests to the appropriate staff as necessary.➢Executed other workflows and routine tasks, including billing, bookkeeping, accounting, auditing, purchasing office supplies, and liaising with vendors.

Key Accomplishments:➢Created compelling social media content that engages and influences global audiences to promote growth.➢Integrated Salesforce CRM tools to generate and convert prospects into social leads as well as enhance established processes and procedures.➢Designed strategic social media campaigns that drive and boost brand awareness, successfully achieving profitability and productivity.➢Meticulously analyzed insights to monitor the growth and performance of social media campaigns.➢Improved marketing efforts and increased sales while solidifying client relationships.➢Monitored online trends and customer interactions to develop campaign strategies and attain continuous development.

Sioux Falls, South Dakota Area

Key Accomplishments:➢Assisted customers with the bank offerings such as account services, loans, titles, and procedures. Provided technical support by troubleshooting account-related issues.➢Drafted sales proposals and administered sales pitches and cross-selling efforts to promote the bank’s products/services to prospects, achieving phone banking goals.➢Cross-trained junior employees to enhance their banking knowledge and sales skills. Established performance metrics to evaluate cross-selling and referral outcomes.➢Consulted with customers and adapted CRM solutions to understand their needs better. Offered sound financial advice and identified the best banking product options to improve processes.➢Successfully exceeded daily personal/team sales goals by aligning products with customer needs.➢Improved customer satisfaction and experience by providing multi-channel support, acknowledging feedback, and resolving conflicts effectively.

Associate'S Degree, Legal Assistant/Paralegal

Education record

Diploma