• Explain admission requirements and deadlines for different international programs.• Keep abreast of changes in immigration policies, visa requirements, and other relevant regulations.• Provide information on standardized tests (such as TOEFL, IELTS, PTE) and help students book for them.• Keep updated on changes in immigration laws and policies that may affect international students.• Offer counselling on cultural differences and potential challenges that students may face in a new country.• Assist students in aligning their educational choices with their long-term career goals.• Receive and process student applications for admission.• Verify the completeness and accuracy of application materials, including academic records and supporting documents.• Guide admitted students and their families through the enrolment process, including the submission of required documentation and payment of fees.• Maintain accurate and up-to-date records of applicant information.• Evaluate and assess the effectiveness of the admission process.

• Provide clear, accurate, timely and professional communications to callers in a courteous manner• Meet data accuracy by following verification procedures • Accurate dispositioning of calls and reporting• Discuss with customers on telephone and provide information on the company's products and services• Record all conversations with clients with details of inquiries or complaints and action steps that were taken• Forward all filled claims to the appropriate department for handling and investigation• Manage and protect the reputation of the company and its clients• Meet and exceed production goals by working the number of hours scheduled• Use advanced communication skills to control a call, listen and target the objective individual customer. Maintain efficiency and productivity by meeting and exceeding daily, weekly and monthly targets.

*Keep track of assigned accounts to identify outstanding debts*Plan course of action to recover outstanding payments*Locate and contact debtors to inquire of their payment status*Negotiate payoff deadlines or payment plans*Handle questions or complaints from customers*Investigate and resolve any discrepancies arising from the debtors*Create trust relationships with debtors when possible to avoid future issues*Update account status on available database regularly

*Discuss payment options with customers to ensure prompt payment of their loans*Input customer call response and feedback in company system collection module*Retain customer loyalty while initiating process of payment collection*Enhancing professionalism, courtesy and diligence while communicating with the customer*Customers engagement and education on ongoing market campaigns*Gathering and collecting customer’s feedbacks/ complains when they arise*Providing customers with education and tips on lending and repayment

*Creating awareness on sensodyne toothpaste and testing the customers’ gum sensitivity*To recruit more customers into the product and maintain those who already know about the product*Increasing the customers’ market share by generally creating sensitivity awareness thus translating to higher sales*Finding out the customers’ positive and negative feedbacks*Identifying the competitor activity and reporting to the company

*Keep track of received data and source documents in their received context*Prepare, sort documents, identify and interpret data to be entered as identified and instructed*Compare data entered with source documents or re- enter data in verification to detect errors*Checking completed work for errors or duplicate information*Maintain confidentiality of information*Ensuring all targets are achieved and sustained*Filling back of hard copies in the same order they were received and maintaining their original context*Contributing team effort to ensure the required results are accomplished