Martha Peter Email & Phone Number

Dubai, United Arab Emirates

Dealing with customers face to face, over the phone and through email enquiriesComply with all company’s policies and procedures including refund and exchange policyMade orders in the system to deliver for special areas on assigned date and timeIncreased customer satisfaction through relentless pursuit of resolutions to problems arising from Furniture soldHandled customer complaints professionally and efficiently, in line with the company after sales policySuccessfully convinced customers in buying by fascinating them with professional photos of furniture arrangementImplemented up selling strategies such as recommending accessories and complementary purchases to boost revenuePartnered with the stockroom team to ensure product displays in designated department are stocked appropriately and available for customers to purchaseUsing Microsoft programs on a daily basisGeneral assistance and support for all team members and superiorsGeneral administrative duties (filing, copying, phone calls)

Dubai, United Arab Emirates

Giving out product information as well as delivery service information to customersOffering assistance to customers by suggesting products and designAnswering phone calls and responding to customers request, following up on pending customersCold-calling for sales incrementPrepares quotation Introducing promotions and opportunities to customersParticipate in the store inventory

Lagos Nigeria

Applied knowledge of electronics including TV sets and Refrigerators to educate prospects and customersCommunicated accurate information about promotions and products, providing exceptional customer serviceIncreased business sales utilizing excellent knowledge of electronicsOffered each customer top-notch, personal service and polite support to boost sales and customer satisfactionWorked with indecisive customers to understand requirements and provide exceptional customer serviceWorked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotasCollaborate with other staff and the management to ensure that customers complaints are properly attended to in a timely manner

Lagos, Nigeria

Welcomed office visitors and warmly alerted staff to arrival of scheduled appointmentsManage the front desk by receiving incoming callsDigital and physical file managementDocumentationInteracted with customers professionally by phone, email or in-person to provide information and direct to desired staff membersUpdating paperwork, maintaining documents, and word processing.Collaborate with other staff and the management to ensure that customers complaints are properly attended to in a timely mannerMaintaining office equipment and supply

Bsc, Accounting

Diploma, Business Administration