Preparation of a daily report on the performance of the network and the Call Center at the national levelDaily analysis of failures in the network with the greatest impact generated, affecting more than 1000 equipments.Elaboration of detailed report of massive failures with greater impact in the network, for the analysis of the same with the different directors of the operative areas in order to generate corrective actions to mitigate failures.Preparation of monthly report of electronic invoice delivery.Preparation of KPI's report for the Quality department's management

Domestic and international customers call attendant, troubleticket and service request openingServices (SDH/PDH, IP L2/L3 services, Telephony digital/IP, datacenter, security and u-cloud)Document the help desk problem-solving process, including all decisions made, and actions taken, through to final resolution.Communicate with customers and internal engineering staff at regular intervals for follow up on the status of a resolution.First level support for e-mail system, It security management, virtual servers, U-cloud services and IP telephony.Escalate problems (when required) to the appropriate resourceOther activities:Create internal operations procedures manual for international costumers troubleshooting.Second level support for IP broadsoft telephony systemShow room product implementation for U-cloud service.Work colleague’s induction and training.

Microwave spectrum management licensed by COFETEL for Telecommunication CompanyAnalyzes technical data of communication equipment submitted and based on an average level of knowledge of radio equipment and radio propagation.Initiates actions with the costumers, to eliminate conflicts in frequency assignments which arise as a result of the heavily congested radio frequency spectrum.Conducts studies of radio frequency assignments to ensure spectrum efficiency for authorized COFETEL use and avoid frequency interferences.Elaboration of Technical Responsive letters.Geographical coordinates update project about all microwave towers certified by COFETEL

Lead projects in planning, designing structured cabling systems for local networks Lead projects in planning, design and supervision for data centers construction collaborating with partner vendors like Sun Microsystems, Tyco, Honeywell, APC and Cablofil.Development and documentation for their own costumer site standard in compliance ANSI/TIA EIA.