Assists customers in their selection of various accounts and banking services that will fit their financial needs.Establishes the banking relationship with all customers through providing high quality customer service and building rapport.Maintains a thorough knowledge of all bank products and services to effectively assist customers in the account selection process and explanation of how certain services may work.Opens, maintains and closes customer accounts including, checking, savings, money markets, certificates of deposit and IRA’s.Provides additional products such as ATM/Debit Cards, ordering checks, Safe Deposit Boxes and online banking accounts.Actively looks for sales opportunities and cross-selling bank products and services that will meet new and existing customer’s needs.Making referrals as appropriate to other areas within the bank, such as mortgage, commercial loans, cash management services and merchant services.Accepts consumer loan applications and prepares loan closing packages.Assists customers in accessing safety deposit boxes.Completes outgoing wire requests.Assists with ATM/Debit Card and ACH transaction disputes.Inputs stop payment requests.Sets up AFT/Sweep transactions between customer accounts. Assists customers with resolving problems or issues that may arise.Maintains the highest level of confidentiality with all customer information.Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.Performs as a team member in allocating and coordinating the work flow.Contributes to the fulfillment of branch and company objectives and goals.Complies with all company policies, procedures and regulations.

Accepts retail and commercial deposits, loan payments, processes checking and savings account withdrawals.Cashes checks.Maintains an adequate cash drawer supply at all times; this includes buying and selling currency from the vault as necessary.Balances cash drawer in accordance with Bank procedures.Answers customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line.Provides additional products including Official Checks and Money Orders.Assists customers in accessing safety deposit boxes.Maintains the highest level of confidentiality with all customer information.Promotes the Bank’s products and services.Records and processes deposits left in the night depository.Assists in the balancing of cash in the automated teller machine.Responsible for following the Bank’s branch opening and closing procedures.Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.Performs as a team member in allocating and coordinating the work flow.Contributes to the fulfillment of branch and company objectives and goals.Complies with all company policies, procedures and regulations.

operate a cash register/scanning system to record unit prices in proper accounts (grocery, meat, produce, and other selective items), total purchases, collect payments, and make correct change, determine proper prices by unit marking, price scanning, or referencing price lists, accept cash and other negotiable tender according to established procedures,responsible for keeping cash register and checkout stand clean at all times, receive and verify change fund, exercise tact, diplomacy, and courtesy when serving and assisting customers, tactfully respond to patron inquiries and assist patrons in a prompt and friendly manner, performed other related store duties such as pricing, stocking merchandise, cleaning work areas, and participating in inventories.

Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. Maintained high level of confidence while accessing customer accounts. Acted as the direct point of contact for customers. Answered an average of 1,000 daily incoming phone calls in a call center environment. Managed data entry into the company computer system and implementing quality control measures in accordance with the organization's policies and procedures.

Conducted most daily transactions, maintaining the drawer balance of cash, checks and deposits. Received additional training in selling the bank's wide array of products to the customer. Used computers daily to process customer's deposits and withdrawals. Verified receipts and matched up currency to make sure trays balanced. Verified deposit slips where correctly matched with transactions. Collected funds from customers to deposit in correct accounts.