With excellent verbal & written communication skills, I continue to develop and highly value my professional & personal relationships & facilitate communications between clients, Physicians, Nurses, Administrators and PSR’s, Attorneys & Paralegals, at both the Clinical-Care level (EMT, EDT, Cardiac Cath Lab, mobile electrocardiograms) and the Customer Service level (myAurora Website Support and Special Request Specialist). I developed/created/distributed written P&P manuals, training tools, updated billing forms, scanning and chart documentation to peers as well as Clinic Operations Managers, Physicians, Nurses and all other levels of support staff using Word Perfect, Word, Excel and Power Point. I comprehend & communicate details of both dictated and written medical histories, surgical/non-surgical procedures, med. lists and referrals. Direct patient education: EMT=Certified CPR instructor. EDT=Crutch/walker use after orthopedic injuries & review of discharge orders/instructions. Completed courses in advanced medical terminology, anatomy & physiology, and have 20 years’ experience transcribing: Primary Care and Specialties, Radiology, Urology, Surgery, Cardiology & Emergency Medicine, as well as installation of computer/dictation systems and training for new at-home employees. Abstractor: Differentiating between problems and diagnoses; navigating Cerner and Epic EMR systems & site-specific systems & conversion to Epic. Special Legal Request Specialist: Prioritized/organized/fulfilled requests on deadlines (including Work Comp forms) for billing (sending/receiving/processing payments); Scheduling/coordinating meetings, Depositions and Court appearances with Physicians & caregivers, Attorneys and staff for litigation; Accessed/processed & summarized electronic/paper Medical Records & forms for Physicians, Attorneys, Insurance Companies & State Case Managers with working knowledge of HIPAA regulations to request/ receive/validate/process Authorization forms for release.