Martha Rivera Email and Phone Number

• Execution of a new CDMX-LATAM remote supervision model. As well as at least 2 annual pilot initiatives, which were subsequently passed to the BAU in favor of the optimization of resources at the LATAM level.• Plan, implement and deliver projects for internal and external clients, with a minimum duration of one month and maximum of 4 months, consistently exceeding client expectations, resulting in repeat studies by at least 20%.• Ensure communication between the various areas involved in each of the projects, ensuring the flow of information in a timely manner and in the form of planned and unforeseen activities.• Raising and monitoring issues reports to the corresponding areas until they are resolved, reporting in a timely manner their possible impacts and severity.• In execution, operational and strategic coordination of between 20 and 25 resources was carried out per operation. The planning and optimization of the workflows of each of the executors was carried out, seeking savings but at the same time ensuring the quality of the data.• Quality validations both from the desktop and in the data field, seeking to ensure that the deliverables to the client were as clean as possible.• Administration and optimization of the annual budget by country, searching and executing initiatives that would give us savings of 5% annually compared to the previous year.

• Responsible for the planning and administration of purchases of the DSD channel, achieving efficiencies of 6% vs. the previous year.• Development of monthly activities, promotional Grid for the DSD channel.• Ensure the cascade to the sales team with high priority to achieve the use of promotional activities and contests.• Development of Sales strategies focused on increasing Drop Size and distribution of specific categories.• Monitoring the implementation and development of POP materials (average 210,000 monthly units of different materials and categories) and POS executions giving priority to categories and SKUs weekly, promoting Sell Out.

• Supervision of DSD sales in the Traditional channel to a group of 11 pre-sales, monitoring daily and monthly results, achieving brand positioning.• Implementation of a new DSD service model, unifying sales to 100% of the NiM portfolio.• Financial Administration, inventory control• Management of the SAP accounting and administrative system.• Attention and negotiation with internal and external clients.• Preparation and development of support material for the sales force.• Implementation of the NCE Excellence Model

• In charge of various areas such as checkouts, customer service module, sales and operations.• Management of a sales and operation force of at least 5 people.• Performance in accordance with sales policies, procedures and standards.• In the sales area, work under individual goals with each advisor, area and store.• In the operational area I was in charge of aspects such as store filling, reception and delivery of merchandise, inventories, arrangement, labeling, price changes, cleaning, and display assembly.• At checkouts my activities were making deposits, delivery of securities, cancellations, and in the customer service module I handled customer complaints, billing, cash counts, cashier and store cutting in general, staff assistance pass, as well as such as dismissals and additions of personnel and constant dealings with each of the areas of the company.