Oversee administrative, planning and communications for the Human Resources and Brand Culture department and team of 60+ employees.Develop key presentations and communications for company messages for SVP/Chief People Officer (CPO) to include Board level messaging.Responsible for department quarterly and annual planning processes, presentations, and communication across the organization.Work closely with key HR functions: Talent Acquisition, HR Business Partners, Legal, Compensation and Benefits, and Workforce Planning and Analytics.Partner with cross-functional teams to identify, prioritize and communicate company projects and initiatives.Works with senior leadership in the development and monitoring of business strategy execution.Drive alignment between business functions to ensure alignment to business objectives and company strategy.

Managed and oversaw projects that impact County financials. Projects included implementation of countywide cashiering system and financial system (ERP).Gathered County business practices and documented into system requirements. Created test scripts and managed the completion of the testing phase.Created and maintained project documentation, including executive summaries, project schedules, meeting minutes and risk/issue logs.Developed system training documentation and course material. Conducted training classes for all county offices.

Managed small and large-scale projects and system enhancements for a branch network of 2300 locations and telephone-banking center. Proven ability to facilitate communications between mission critical groups as well as successful experience in relaying technical information to non-technical staff. Created technical and administrative support procedures to ensure fewer problem incidents, faster problem resolution, better service level adherence, and increased capacity across multiple lines of business. Analyzed and tracked user community problems with emphasis on timely resolutions with regular status updates to pertinent stakeholders. Designed, developed and authored end-user system documentation, communications, and technical procedures for the call center’s online communication vehicles. Recommended training and documentation requirements for IT projects and policy changes.Interpreted technical and functional specifications, project documents and business requirements to determine impacts to current policy and procedures.

Served as Subject Matter Expert for Document Management, Imaging and CRM applications. Provided operational support to call center and back office groups ensuring systems functioned without issues and negative impacts to service levels were avoided.Managed multiple projects simultaneously and prioritized project activities, determined operational impacts, prepared cost/benefit analysis, clarified processes, tracked milestones, issues and change requests. Documented, analyzed, and resolved issues and provided management with weekly status reports.Gathered request requirements, business requirements and test plans for Document Management, Imaging and CRM applications.