Martha Savard Email and Phone Number

- Work closely with CTL engineers on facility issues with CLECS orders - Inform CLECS of delayed for facilities conditions on their orders - Resolve & troubleshoot issues for Escalation Manager with delayed, CSIE & ASR issues - Assist Service Managers with applications and processes concerning delayed orders - Assist peers with process, training and systems with delayed work - SME (subject matter expert) Delayed orders applications and processes - Work as in charge for supervisors as needed - Give Excellent Customer Service - Detail Orientated - Handle incoming calls in CSIE and ASR groups - Resolve Escalation Tickets - Work Call Center issues in a positive way between Century Link and the CLEC - Work Delayed Orders, Tier 1 and 2, Voip, Order Resolution & Listings Issues - Take account ownership - Assist CLECS with all their interconnect needs - Assist with Service Order Status for both LSR and ASR's - Give LSR and ASR status - Assist with LSR and ASR Pre Order Validation - Assist with LSR and ASR Rejects - Investigate LNP Portability issues – both incoming and outgoing - Work “Out of Service” situations - Work closely with multiple internal departments - Provision orders for wholesale customers in all 14 states - Follow orders through to completion - Zap error resolution

- Worked and resolved customers banking issues - Transferred funds between accounts - Gave credits when applicable - Made payments to accounts - Opened new accounts - Referred clients to loan and mortgage bankers - Sold CD’s and referred clients to NISI

- Managed several different departments including Intimate Apparel, Linens and Domestics and Trim-a-home - Managed 22-25 people in each department - Interviewed and hired sales associates for each area - Prepared employees weekly work schedules - Set Sales for ads - Excelled in Visual Merchandising in each area