Manage and direct team towards its primary objectives while implementing and evaluating policies and procedures. Develop and manage compensation and benefit guidelines, programs and policies, Responsible for recruiting, developing and retaining the best staff, Analyze statistical reports and other data for Executive Team and Board of Directors. Assist managers with employee performance issues. Develop and execute performance review process. Administer retirement benefits, health benefits, life, STD, LTD and other plans. Perform all in-house payroll procedures. Develop Marketing and Advertising strategies, budgets and goals to attract new business and expand current banking relationships. Responsible for referral program and incentives. Facilitate leadership training and development in group or one on one settings. Identify training needs throughout organization to develop and disseminate instructional material.

 Developed and administered various human resources plans and procedures for all company personnel. Planned, organized and oversaw all activities and personnel of the department. Developed department goals, objectives and action plan.  Updated job descriptions as necessary; monitored the performance evaluation program and revised as necessary. Developed, recommended and implemented personnel policies and procedures; maintained employee handbook on policies and procedures;  Performed benefits administration to include claims resolution, healthcare cost reporting, 401K plan, and annual re-evaluation of policies for cost-effectiveness. Developed, implemented and monitored Wellness Program and 5-year strategic plan including implementation of tobacco cessation. Responsible for Workman Compensation, Safety program inclusive of training of first responders for workplace injuries, evaluation of injuries and treatment. Managed FMLA, LOA, EEOC claims, tuition reimbursement Developed and facilitated training for Leadership and front line employees such as Diversity, Workplace harassment, Communication, Coaching, Feedback and Leadership Journey. Managed employee relations including coaching and counseling employees and supervisors in order to cultivate top notch quality, constructive interaction and positive morale. Managed employee related vendors (janitorial, vending, water, uniforms, and safety shoes). Managed all employee relations matters, with direct decision making related to the overall working conditions and relationships within Propulsys, Inc. Drove recruiting efforts, new hire processing/training and temporary employees. Coordinated with White Staffing Management to ensure temporary staffing levels were maintained and complied with manning budget.

 Assisted managers and directors with HR issues including but not limited to recruiting, interviewing, reference checking, performance appraisal review, performance counseling, problem analysis, training and development Facilitated HR Policy development, maintenance, interpretation, communication, implementation and review Investigated, responded to and provided all documents requested by state agencies pertaining to unemployment claims. Conducted investigations and training for sexual harassment, substance abuse or hostile work environment Conducted Behavioral Event Interviews for Director level and above Facilitated New Employee Orientation  Organized and coordinated all associate activities and functions such as Annual Easter Egg Hunt, Annual Service Awards banquet, Associate of the Month/Year, Associate Picnic at amusement park, trip to Major League Baseball game to name a few. Managed and processed all tuition reimbursements, loan forgiveness, Family Medical Leaves and Leaves of Absence requests and benefit enrollment of all employees. Spearheaded Diversity Council; coordinated, planned, implemented, evaluated and enhanced diversity program, ensured its alignment with strategic goals Fostered business relationships with key partners in community  Translation for Spanish speaking patients

Conducted and tracked Testing for interested applicantsTrained all new hire representatives on customer service skillsRefresher training for tenured employeesConducted monitoring of all employees/analyzed areas of opportunitiesProvided feedback to all employeesDeveloped training manualsTrained all employees on Performance Quality standards and sustained 100% pass ratioResponsible for preparation and success of a virtual SCP certification of three Welcome CentersAs a Customer Solutions & Support Representative, I provided technical support over the phone utilizing remote diagnostics and Telesales of equipment, maintenance contracts and suppliesProvided telesales training that increased sales from 4% to 16% for Labored Service Personnel