Martha Vera Email and Phone Number

VenicomProject Manager2013 - present• • Managed the implementation process of telecommunication projects with vendors such as CenturyLink, Verizon, Comcast, Frontier, COX and AT&T• Managed 40-50 mid and large sized projects efficiently with the ability to prioritize and multi-task to deliver on-time • Managed new installation and migration of products such as Internet, VOIP, SIP trunks, data, IP services• As a team leader I served as primary point of contact for critical issues including technical issues, order issues, installation issues and triage trouble/repair tickets to resolution either personally or managed ef-forts through to resolution• Directed interaction with technical resources to process orders and successfully implement telecommuni-cations projects• Designed and generated a new reporting matrix for tracking and troubleshooting project abnormalities that let the managers to build efficiencies.• Performed dashboard configuration and training; optimizing the customer experience

• Managed resource forecasting, organizational planning, coordination and infrastructure deployment during entire project life cycle for new installations and migration to new technology for 200+ stores nationwide• Coordinated the migration, validation and testing of proprietary software implementation on Self Service Devices and Mobile Apps• Created corporate documents to reflect purchasing policies and communications with vendors to drive project efficiencies• Created training materials, as well as performing the training sessions for administrators, super-users and end-users • Achieved 20% departmental cost savings by eliminating inefficiencies.• PM regional recognition and reward

• Served as lead pre-sale engineer and technical support specialist for key clients across multiple data transport platforms, including MPLS, ATM, and Frame Relay• Designed networks for government customers using MPLS, Frame Relay, ATM, and CDMA platforms and Cisco equipment• Managed and responded RFPs for government telecommunication projects

• Demonstrated exceptional sales leadership in finalizing contract negotiations, cultivating client relation-ships, and securing service contracts for various products• Boosted overall customer base, achieving a new record of 15+ large level customers per month.• #1 Sales Representative in the Region for 2006-2007