Visionary leader with a proven track record in leading diverse teams through operational transformations while exceeding performance metrics, increasing revenue and enhancing customer experience.Demonstrated ability to effectively analyze and identify deficiencies/opportunities to enhance operational performance while creating process efficiencies and delivering innovative solutions.Proven track record in start-up operational environments across several industries. Competencies:Change Management Business AnalyticsSystem Enhancements/ImplementationsProject Management Operations Start-upPerformance Metric Development Process ImprovementCall Center Management/Development Business Development Quality Development/ManagementWorkforce Implementation/Management Health Plan Operations Compliance ManagementMulti-Site Management Client/Vendor Implementation/Management Team/Leadership DevelopmentI’m a dynamic and innovative forward thinker driven by results.
Listed skills include Medicare, Management, Leadership, Customer Service, and 45 others.