Martha Brooke Email and Phone Number
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Biased questions are out. Representative samples are in. Objectivity is the standard. My team and I get to the bottom of how your audience truly feels and thinks with our 3-step process. 1) Match Methods to Objectives. 2) Implement a Research Plan. 3) Deliver a Portal with Evidence-Driven Insights.- Let's turn your customer comments into actionable insights with our robust Text Analysis. - You'll have an expert who can run crosstabs and correlation analysis on your customer feedback data.- Your boss will be impressed when they see you've boosted customer survey response rates.- You'll know which associates and product lines need help because we've embedded critical CRM data into your surveys. - One of the most rewarding things my team and I do is eliminate bias from your customer survey questions and processes. Are you ready? Let’s do it.- Boost customer engagement with slider bars, emojis, the right backgrounds, and more. - Want to use Net Promoter Score? Let's make sure it's giving you a transparent view of the customer experience.- Verifiable metrics, scientific Customer Service Evaluations, and if you'd like to start with a Free Customer Experience Consulting Session, we'll make that happen! - Modernize your customer surveys to work across all phones, tablets, laptops, etc. - Get results with workshops customized to your associate-to-customer interactions.Bottom Line: Many companies struggle to get an objective view of the Customer Experience. That's because surveys and other CX methods are more complex than they look. Working with my team, you'll have the most scientific yet affordable customer experience methods in the industry. For speaking opportunities, collaborations, or discussing whether Interaction Metrics could help you increase customer and employee loyalty, connect with me through LinkedIn.
Interaction Metrics
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Chief Customer Experience AnalystInteraction Metrics Feb 2004 - PresentPortland, Or, UsaInteraction Metrics is a Customer Experience Agency that dramatically boosts the value of customer surveys, customer feedback programs, customer service evaluations and customer service skills training. Interaction Metrics shows clients how to grow customer loyalty with Findings Reports and Dashboards that combine customer satisfaction metrics with insight, and actionability.Financial firms, medical practices, B2B manufacturers and retailers choose Interaction Metrics to measure and improve their customer experience. Sign up for a demo at www.InteractionMetrics.com
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Consultant: Customer Service | Qa & Experience PlanningAdidas Jan 2002 - Jan 2003Based on a extensive customer service evaluation, established quality assurance standards to set their third-party customer service center up for success. -
Consultant: Customer Service | Call Center ContractsLucy Activewear Jan 2000 - Feb 2001Conducted customer service training workshops and established all of the the SLAs and metrics needed to export Lucy's in-house customer service to an outsourced team. -
Vp | Business StrategiesRosen/Brown Advertising Sep 1998 - Jan 2000Rosen Brown later became Alloyred and finally seems to have settled in as Rosen. This is the job that brought me from Seattle to Portland. -
Operations DirectorFood.Com 1996 - 1998Seattle, WaFood.com was first known as cyberslice and then cybermeals.
Martha Brooke Skills
Martha Brooke Education Details
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Anthropology
Frequently Asked Questions about Martha Brooke
What company does Martha Brooke work for?
Martha Brooke works for Interaction Metrics
What is Martha Brooke's role at the current company?
Martha Brooke's current role is Providing Actionable Surveys that Drive Insights. Multiple CX Methods • Latest Tech • Scientific Surveys • Affordable • Complete Feedback Campaigns. CCXP & Six Sigma Black Belt Certified..
What is Martha Brooke's email address?
Martha Brooke's email address is ma****@****ics.com
What is Martha Brooke's direct phone number?
Martha Brooke's direct phone number is +197126*****
What schools did Martha Brooke attend?
Martha Brooke attended Marlboro College.
What are some of Martha Brooke's interests?
Martha Brooke has interest in Animal Welfare, Interaction Thinking.
What skills is Martha Brooke known for?
Martha Brooke has skills like Customer Satisfaction, Customer Service, Customer Experience, Customer Relations, Retail, Call Centers, Marketing, B2b, Project Planning, Operations Management, Project Management, Strategy.
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Martha Brooke
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martha brooke
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Martha Brooke
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