Martha Flores Email & Phone Number

Santa Ana, Ca, Us

Santa Ana, Ca, Us

United States

Specialty Care Appointments, Eligibility, Authorizations

Santa Ana, California

Responsible for all functions of front office. Oversee staff of 30, with them implement strategies to increase productivity. Conduct trainings quarterly, help build each individuals skills to be self motivated, team players, and acquire managerial skills to help them grow within the company.Communicate effectively with location Clinical Office Managers regarding staff and needs of the office, ensuring that the clinics run smoothly.

Huntington Beach, California

Manage office of 8-12 front and back office staff between 2 offices. Run regular clinic between 4 doctors, 2 optometrist and 2 ophthalmologist. Second office is a laser a suite used by 4 ophthalmologist who use it when doing cataract surgery with Femto laser and in between Lasek Enhancements. Time cards Familiar with cataract surgery including premium iol, Toric and mono lenses as well as Femto second laser. Weekly and Daily reports. Leadership and communication skills training at meetings. Constantly improving ways to make the office move smoother. Assist staff as much as needed and push them to always be better. Schedule AppointmentsIns Verification and Eligibility as neededAuthorizations, Medical Records as neededAssist with translation when needed Use NextGen as primary EHR programVisual Field, Lipiscan, Ilux Procedure

Anaheim, California

Assist patients inquiries, Scheduled appointments Assisted with managing 4 doctors schedules Authorizations, Visual Field testing technician Assisted with monetary batches when needed

Huntington Beach

Otorhinolaryngology -Hearing AidsAssist audiologist in hearing aid follow up visits, assess patient usage of hearing aid and instruct how to clean and care for hearing aidsPatient schedulingAuthorization submission and verificationContact new patient referrals and verify benefits, pre certification as neededCurrently use NextGen as primary EHR programEarmold Impressions

Garden Grove, Ca

Supervised a team of 13 employees within the call centerHandled supervisor calls in order to problem solve situationsManage a heavy flow of incoming calls, and outgoing calls to clients of Southern California EdisonPerformed daily duties as requested such as filing, copying, scanning, faxing, and general office dutiesAssist planners in scheduling appointments for residences of 20 or more

Garden Grove, Ca

Maintained records of student’s immunizations and record keeping of student medical filesContacted parents with injury updates, allergic reactions, and dental/health referralsAssisted students with injuries such as bandaging, and minor first-aid

Brea, Ca

Managed a multi-line phone system, directed calls, and take detailed messagesPerformed filing of insurance documents and claimsManaged inventory and ordered supplies as neededRetrieved mail, sorted and distributed mailChecked printing, registry, and depositsEntered new auto accident claims into system

Bachelor'S Degree, Health/Health Care Administration/Management

Working on transfer to CSU

Associate'S Degree, Humanities/Humanistic Studies

Associate’S Degree, Office Management And Supervision

Business writing 222, Management 120

Medical Front Office With Billing And Coding, Medical Insurance Specialist/Medical Biller

Certificate: Medical Front Office with Billing and Coding

Diploma, Grammar

Activities and Societies: Flava N Da House after school dance groupPlayed outside school sports, AYSO Soccer 1992-2006