Lead IT Project Management activities for global applications, infrastructure, and M&A initiatives. Work closely with business partners to ensure quality delivery of IT components in using multiple methodologies and practices. Drive the achievements of cross-functional teams to ensure business success.

In the world of call centers and telematics, information and 911 calls are at the core of the telematics offering. As the technology, products and services expand, we at viiz know how critical it is that the service call centers provide brings the speed of versatility and flexibility of dynamic development to ensure the success of our enterprise partners. We understand the importance of the industry, and we stand ready 24x7x365 to provide essential technology and call center support.

Program Management, Project Management and Scrum Master for customer-facing OEM partners, Governance, Security and Quality Assurance. Managed project plans and schedules as well as status reporting to stakeholders and communication between stakeholders and teams. Managed risks, issues, changes and decisions to leadership and business throughout project lifecycle.

Program Lead for Mercedes Benz mbrace telematics suite of services with responsibility for the end to end solution. PMO lead: process development/improvement, Agile Methodology; Project/Resource/Risk Management

Full PMO management of 10-15 IT, Hardware, Infrastructure Project Managers. Led implementation of the agile methodology for InterCall’s product, development and professional services organizations. Served as Program Manager for ‘at risk’ Key Strategic Initiatives.

Accretive Commerce is a business process outsourcing company, focused on end to end ecommerce services for the retail industry, from web development to order capture and fulfillment, customer service and call center services. GSI has marquee customers such as Kenneth Cole, American Express, New York & CO, Calvin Klein Underwear, Speedo, Christopher & Banks and a host of other top notch brands.

Provided program and project management cross-functional teams. Was nominated /member of BellSouth’s leadership development Gateway program. • Led all program management activities for the ‘Rebranding Integration Initiative’ in the $82 billion BLS/ATT merger leading the integration of 18 cross-functional areas. Met all requirements for the completion of the acquisition on schedule. • Led Product/Marketing and Proof of Concept (POC) technical trials for future consideration. Launched POC on time with limited resources.• Led post-launch cross-functional process improvement task force team, charged with resolving issue, completing action items, quality assurance and reporting. Operationalized activity in ¾ allocated time, exceeding expectations.• Increased productivity of sales team by 20% by leading Salesforce.com integration and upgrade. • Reduced DSL Consumer Churn by 25% during a fiscal year by leading Customer Satisfaction Improvement and Churn Reduction Initiatives for Broadband retail and business customers. o Reduced order confirmation email issues by 50% to improve communication and customer experience by leading a cross-departmental team spanning sales and help/billing desk operations, improving all external customer communications within the first 90 days.o Reduced activation interval for self-Install from 18 to 5 days and Professional Install from 25 to 11 days by leading the DSL Activation Interval improvement effort.

SeniorYP.com was a Senior Services Internet Portal that provided information in all areas of senior service by region and category in the greater Atlanta area.-Presented business plan to business owners and key contacts in the investment community to obtain funding and sale opportunities.