Customer Service Representative, Usa And Latin America
Current• Increase sales volume 4 fold collaborating with Latin America team. • Receive 150+ customer calls daily providing top notch support. • Manage accounts in Latin America and affiliates.• Manage quoting, pricing and order processing including domestic and international shipping documentation.• Assist Accounting with customer records and manage collection duties relating to Spanish speaking clients.• Determine root problem by asking pertinent questions, obtaining exact error. Gained experience in training novice PC users with new and updated software tools.• Provide outstanding customer service support including quote generation in a fast-paced environment.• Implement customer credits and adjust amounts in system. • Follow up with customers on high emergency orders meeting immediate needs.• Assist team members by sharing workload duties ensuring customer satisfaction.• Create monthly sales report by country assisting Regional/ District Sales Managers processing special pricing quotes.
