Martha Juarez Email & Phone Number

Twinsburg, OH

• Increase sales volume 4 fold collaborating with Latin America team.
• Receive 150+ customer calls daily providing top notch support.
• Manage accounts in Latin America and affiliates.
• Manage quoting, pricing and order processing including domestic and international shipping documentation.
• Assist Accounting with customer records and manage collection duties relating to Spanish speaking clients.
• Determine root problem by asking pertinent questions, obtaining exact error. Gained experience in training novice PC users with new and updated software tools.

Cleveland/Akron, Ohio Area

• Intake troubleshooter for customer equipment by investigating problems then contacted one of the 700 proper Field Service Engineers regarding service to hospital/ customers.
• Established and managed 30+ employee rotation schedule supporting department supervisor.
• Assisted with training of new hires by providing call observation sessions and debrief.
• Worked varying shifts covering the 24 hour business operations ensuring phone coverage.

Cleveland/Akron, Ohio Area

• Communicated with patients (English and Spanish) post care providing information to insurance carriers including International Classification of Diseases (ICD9) and Current Procedural Terminology (CPT).
• Generated 100+ Health Care Form Applications (HCFA) monthly to Medicare and other insurance carriers for filing.

• Communicated with subscribers in call center answering 250+ calls per day resolving patient prescription coverage issues including copays, reimbursements and pharmacy locations.
• Corresponded with subscribers in both English and Spanish informing them of insurance billing issues and resolving discrepancies.
• Provided National Drug Codes to pharmacies ensuring proper Rx payment.