Martha Thomas Email & Phone Number

• Manage and maintain DoD DHMSM Learning content to meet client expectations and encourage use of solution best practices and adoption onsite.• Conduct coaching and classroom-based training onsite and in virtual environments.• Lead teams of various sizes; coach direct reports and provide timely feedback to encourage success, ensure accountability, build relationships, and connect opportunities for development.• Federal Learning Academy Onboarding Lead; onboard, train, and mentor new team members and serve as a liaison to team leadership.• Federal Learning Academy Segment 2 Project Lead; collaborate with stakeholders to further the progress of the project.

Kansas City, Missouri Area

• Fostered the training and development of associates new to the Coaching Services team.• Facilitated training, provided learning support, and acted as a subject matter expert for team members and third-party contracting partners in various Cerner solutions.• Collaborated with other members of the Operations team to forecast training needs and developed new courses as needed.• Played a critical role during 2019 internal audit and successfully managed the Workday Learning rollout.

Overland Park, Ks

• Acted as team lead/project manager in addition to conversion support activities.• Closely worked with client leadership to ensure a flawless transition, troubleshooting as necessary.• Supervised a team of coaches during go-live and optimization phases, collected implementation data, and directed resources to areas of need.• EMR go-live trainer and implementation specialist proficient in Cerner Millennium solutions.• Provided training and coaching to hospital and clinic staff during Cerner EMR implementation.• Worked with clinicians individually and in group coaching and facilitation settings.• Thorough knowledge of change management and adult learning.

Overland Park, Ks

• Analyzed operations, business and staff performance, and workflow processes on an on-going basis; conceived and initiated new management and operational systems that improved communication and customer experience.• Key member of two software implementation and employee training teams.• Developed and standardized systems to reduce regulatory non-compliances and paperwork flow.• Primary decision maker regarding customer experience issues and new initiatives.

Overland Park, Ks

• Managed multiple off-site locations; responsible for staff supervision, maintaining client relationships and meeting budgetary expectations.• Supervised implementation of policies and procedures including health, safety, and quality programming.• Coordinated recruitment, interviewing, orientation, and training of new associates.

Overland Park, Ks

• High energy trainer recruited to deliver YMCA of the USA national course curricula to learners across a 3-state region. Responsible for technology set-up, room arrangement, content delivery, and follow up/evaluation.• Verified learning through pre- and post-testing and course evaluations.• Acted as faculty trainer responsible for providing support for new trainers through mentoring, observation, and feedback. Evaluated trainer candidates for additional certifications.

Bachelor Of Business Administration (Bba), Finance

Activities and Societies: Sigma Sigma Sigma, Alpha Kappa Psi, Forensics Team, SPURS

Education record

Activities and Societies: National Honor Society, Forensics Team, Goldettes