Consistently work on leading productivity projects to resolve issues that arise within payers, financial systems and patients. Prepare cost reporting logs, validate manual and automated postings with proper documentation, analyze and prepare reconciliation, create electronic reports for credit balances and prioritize them according to goals, maintain knowledge of legal, contractual and governmental program policies to assure compliance.Work with Medicaid/Medicare, commercial insurances and self-pay accounts.-Achieved top 5% among hospitals in the nation in undistributed payments and credits-Maintain account metrics between 0.2 days and 0.4 days-Decreased WAMB/Pharmacy posting and recoupment issues by 70%, while staying withincurrent dates of service.-Collaborate with other departments to train different teams on Medicaid processes,regulations and improved patient accounts billing resolutions-Current member of the ACH planning committee which focuses on boosting morale andmotivating team members-Member of several boards across ACH that focuses on the development of a better patientexperience

Used Medicaid and Medicare CPT, ICD10, ICD9, Modifiers, EOB codes and RA interpretations to analyze and resolve denials. Handled Billing and Collection for Medicaid claims in compliance with Medicaid and Hospital guidelines, while analyzing and resolving issues in EPIC. Used several medical and billing softwares to resolve patients’ accounts.-Facilitated weekly projects for EPIC and Meditech to reach monthly and quarterly goals-Reduced Meditech collection by $3 million dollars per week-Led training to improve the efficiency of the billing processes-Consistently maintained an AR of 1 day against the goal of 7 days (700% of goal)-Led projects to resolve forecasting issues within the patients’ financial systems

Established relationships with dealerships to remain current with leasing contracts across the nation, and created contract extensions for special circumstances within different brands. Liaison between departments and project managers to improve processes and productivity within the Little Rock and Lewisville office-Enhanced customer satisfaction by 80% in the lease process department-Resolved clients’ issues in 0.5 days against a goal of 3 days-Achieved 125% of compliance goal-Developed training materials, courses and tips for every area in the department

Analyzed departmental data gathered amongst 10 years to create 3 books that were presented for accreditation. Created and developed classes, boards, research teams, clubs and contest teams to comply and exceed expectations of the accreditation board. Assisted with departmental issues regarding class schedules, staff, professors and students-Obtained first accreditation for the Business School with the ACBSP-Scheduled classes for 4 semesters every year and introduced 3 classes in the BusinessSchool-Hired staff teachers to comply with UAPB regulations and ACBSP policies-Developed strategy plans to increase enrollment and decrease turnover ratio Created 2 research papers that were presented in several international Business and ITconferences across the nation