Develop control standards and test plans, report on progress of implementation and testing; inform and engage global community, stimulate cross-border interaction and alignment between people, teams and service organizations locally and centrally; provide expert insight and guidance.

Collaborate with corporate departments and business units across the bank to design and deliver global processes and improve the customer experience. Develop and implement control framework to rationalize Know Your Customer processes across functions and countries. Served as Secretary of Customer Domain Committee, governance body to align and implement bankwide customer processes. Nominated in 2015 as ING's Women of the Year Role Model

Led a team of communications professionals providing change communications, intranet content and of digital magazines for 10,000+ IT staff and business partners worldwide. Organized and facilitated Communications Board with senior leaders for strategy and execution

Built a professional Technical Communications department, growing from 3 to 12 staff. Responsible for delivering all technical communication for credit risk systems. Implemented content component database and migrated to single sourcing.

Content development and technical writing project consulting for global corporations and UN agencies.

Localization audits, documentation project development, outsourcing, recruitment for international projects.

1999-2000Head of technical documentation and curriculum development. Centralised technical product information development efforts across the company to streamline efforts while providing a consistent customer experience. 1997-1999Led technical communication development for object-relational database products. During my tenure our department received numerous awards for excellence and innovation in digital communication. 1996-1997Technical Writer for geospatial… Show more 1999-2000Head of technical documentation and curriculum development. Centralised technical product information development efforts across the company to streamline efforts while providing a consistent customer experience. 1997-1999Led technical communication development for object-relational database products. During my tenure our department received numerous awards for excellence and innovation in digital communication. 1996-1997Technical Writer for geospatial database products. Show less

Designed and developed end-user documentation and training materials for image systems for European financial service customers in the Netherlands, Norway and Denmark. Trained bank staff in digital banking solutions. Led the technical communications effort across the company for projects across Europe and the United States.