Martha J. Miller Email & Phone Number

Toronto, On, Ca

West Hill, Ontario

Proactively monitored process operations in sulphonation, grease and neutral sulphonates and provided technical solutions to difficult problems using creativity and ingenuity such as installing static mixers to increase soap yield by ~3%Led yield improvement project in sulphonation which resulted in annual increase of +$1M Troubleshot process safety, capacity, efficiency and operability issues in various areas of the plant Oversaw the Management of Change (MOC) program, Process Hazard Analysis (PHA) scheduling and the critical interlock testing program to ensure complianceServed as a primary technical contact, expert and sounding board on various processes and interacted with external and internal experts on significant technical matters such as sulphonation operation and instrument troubleshootingSupported deployment and integration of new product processes and technologies for improving quality such as grease filtration and de-aerationSupported/led various contractors that provided services that complemented the maintenance department such as implementing projects (eg. filter installation, versator (de-aerating) trials, piping installation)Designed, implemented and managed maintenance activities that resulted in low-cost, high-quality, and reliable operations such as overseeing the critical interlock testing and commenced a trial looking at predictive maintenance using vibration analysisImproved asset utilization (cycle time improvements - reduced grease cycle time by ~15% by analysing the process)Worked with production and maintenance for plant troubleshooting, startups and shutdowns to ensure smooth transitionsMade a positive contribution to site safety through site safety initiatives (4 Safety Training Operation Program (STOP) observations/month, incident reporting, corporate Environment, Health & Safety/Process Safety Management (PSM) audits, Pre-start up safety reviews (PSSR), MOC) to be compliant with corporate regulations

Managed all aspects of over 50 different products (aqueous acrylic emulsions) at the West Hill plant such as initiating and implementing quality, productivity, capacity and safety improvements Introduced and scaled up new products including negotiation of the initial batch and early life cycle management of customer order/scheduling for improved customer satisfactionIdentified, investigated, troubleshot and responded to problems with finished products and “in-process” abnormal batches (Root Cause Corrective Action minimising product rework Accountable and responsible for responding to operator and First Line Leaders (FLL) concerns on process safety, quality and productivity for process improvements such as reduced quality variationProvided technical support for customer complaint investigations to ensure quality concerns were addressed in a timely mannerCoordinated special blends from the procurement of raw materials to the packaging of the finished product resulting in delivery of product to customers for trials Developed, implemented and maintained Standard Operating Procedures (SOPs), batch cards and Bills of Materials (BOMs) to ensure consistent productionImplemented continuous improvement projects (productivity, quality, EHS etc.) by analysing various Key Performance Indicators (KPIs) and using 21st Century Manufacturing principles for lower product variabilityResponsible for EHS aspects of process engineering (e.g. 5S, WHMIS, MOCs and “S.T.E.P.” program, first aid certification) contributing to site safetyConducted internal ISO 9001 audits to ensure complianceWorked in a team environment interacting with production personnel, scheduling, sales and R&D to ensure smooth operations in a timely manner

• Supervised summer research and fourth year thesis students in the Environmental Bioprocess Eng. Group

• 1st year Process Engineering (up to 150 students): Mass and Energy Balances• 4th year Advanced Separation Processes (up to 60 students): Distillation, Gas Absorption, Adsorption/Desorption, Ultrafiltration, Reverse Osmosis, Liquid-Liquid Extraction

• Conducted research in the Environmental Bioprocess Engineering Group• Conducted research in the High Temperature Group

Phd, Chemical Engineering And Applied Chemistry

2003 - Howard Rapson Prize, excellence in scholarship and leadership 2000 - 2003 - Director of Revenue, CEGSA (Chemical Engineering.

B.A.Sc., Chemical Engineering

Selected courses: Process Engineering, Bioprocess Engineering, Chemical Plant Design, Organic Chemistry Lectures and Labs, Inorganic.