Martha M. Rollefson Email & Phone Number

Asheville, North Carolina, United States

Blue Ridge Mountain Region

SAP/ERP implementation and assessment/performance improvement projects in Quality, Logistics, and Lean Manufacturing; temporary coverage for employees on leave from supply chain execution positions. Expertise in design and implementation, without committing clients to sustaining a permanent position.

Middlebury, Ct, Usa

Strengthened the network among quality professionals scattered across sites and businesses and developed a set of shared performance expectations for improving Quality Practices.- Produced the first global platform for customer complaint management. The SharePoint system standardized entry, flow, and reporting processes, with extensive dashboards provided monthly for analysis of results and tools for real-time follow-up. Starting in 2010, used outcomes data to drive dramatic reductions in the time to resolve and close cases: reduced complaint rate, improved employee engagement and customer satisfaction with the process. - Established a global Quality Assessment & Scorecard based on complaint rates and external costs of poor quality to demonstrate impact of failures and improvements. - My small team also maintained the corporate ISO platform, SAP quality module, tools for specification management, and the vendor/material qualification process.- Led collaboration of R&D, Manufacturing, Commercial Team, and Master Data to reduce cycle time for establishing new SKUs for developmental products from weeks to days.

Middlebury, Ct, Usa

Drove improved performance for over 2-dozen 3rd-party warehousing sites across the US, through multiple consolidations, transfers, and implementation of integrated transportation planning platform in SAP environment; provided global leadership on warehousing and logistics transaction processing to facilitate on-time delivery with short leadtimes. Provided SAP support & training for warehouse, purchasing, sales and customer service teams. Converted a fully manual system for managing distribution into an SAP/MRP–driven process. Instituted “Inventory CrossCheck” to improve batch-level accuracy while eliminating the need for costly full-scale physical inventories. Developed a battery of key performance indicators to support network rationalization and to focus negotiation and training efforts

Master scheduler for plant in Queretaro, Mexico producing small consumer appliances in lean, JIT environment. Focal point for manufacturing, marketing, sales and international distribution organization in balancing supply chain capability with both forecasted and real demand. Developed 12-month rolling production and inventory plans and monthly Master Production Schedule for manufacturing facility in Mexico producing Black & Decker irons, blenders, SpaceMaker coffeemakers, and Toast-R-Ovens.— Over a 3-year period, grew the job from master scheduling of 2 dozen US skus in 3 product lines to 170 skus across 12 product lines for both North and South America with sales value of over $330 million per year and average US inventory of $20 million in cost of goods sold. — Built an Excel-based advanced planning & scheduling system for negotiating production rates and setting future master production schedules while recognizing detailed constraints in mix, volume, and staffing adjustments; allocating capacity across regions; projecting inventory turns, units & dollars; comparing plan to budget, and estimating US warehouse space requirements. Increased inventory turns by >50% and reduced out-of-stocks by 30% while reducing development time from 25 days to 12 days for manufacturing’s daily shipment schedule & creating customized reports of planned shipments for each country’s commercial office.

Troy, Mi

After several months facilitating JIT Bootcamp, shifted into HR Generalist plus Employee Development role responsible for yearly ethics & diversity seminars plus leadership development training.

From 1987 to 1992, developed process documentation for fiber cable facility and transitioned into Total Quality System development, training, and internal consulting role. From 1984-1987, served as Plant Quality Manager in Fordyce, Arkansas with ~20 employees in test department and lab. Used SPC to improve confidence in finished goods quality.

Big Flats, Ny And Parkersburg, Wv

Used experiments and statistical analysis to improve quality and productivity in plants producing Pyrex tubing and laboratory glassware.

Bachelor Of Science (B.S.), Statistics

Focused on engineering applications and studied under Bill Hunter, one of the greats in the field (author of Statistics for Experimenters.

Ma, Leadership

Education record

Education record