Martha Lee, Pmp Email & Phone Number

Involved in systemwide/large scale talent management processes, project management and implementation:-system administrator and project manager for launching systemwide lifecycle engagement surveys and reporting to senior leaders-Designing, developing, and deploying a new succession management technology.-Facilitating leadership training and formal and.

• Systemized all organizational development evaluation practices to provide accurate and consistent data for the corporate HR leadership team
• Managed a project to build sophisticated Tableau dashboards for internal metrics, eliminating redundancy in reporting practices
• Created an exit survey and process for the entire healthcare system and delivered quarterly results, trends and themes to the corporate HR leadership team
• Served as a program analyst, evaluating data for leadership consulting initiatives

Washington D.C. Metro Area

• Managed a project to develop and refine the Exit Interview process to capture data on voluntary terminations through creating an online survey tool to streamline data and analytics in order to drive retention efforts
• Produced ad hoc reports through running queries though PeopleSoft
• Performed qualitative and quantitative analysis on Occ Health, retention and turnover data trends
• Created a partnership with the Shared Services team to create inpatient Talent Management reports with measures on key data taken from Exit Interview data in order to benchmark departmental/organizational performance.
• Maintain knowledge of applicable Federal and State laws associated with leave, Short Term Disability, Worker’s Comp, FMLA, ADA and compensation.
• Managed and mediated FMLA, DC Med, Short Term Disability and Worker's Comp through acting as a liaison between the team member and the leave claims administrator.

Baltimore, Maryland Area

• Served as administrator for company’s website and social media, including publishing articles via WordPress
• Performed recruitment and on-boarding of healthcare professionals through sourcing, screening, and interviewing whilst reporting to senior level management to ensure staffing needs are consistently met
• Ensured compliance with Federal and State regulation and company policies by maintaining complete and accurate documentation, as well as compliance with labor laws and regulations
• Tracked hiring process through ATS software and processed terminations and rehires accordingly on HRIS
• Performed audits of employee records in compliance with Joint Commission Accreditation requirements
• Developed and managed a project to assess employee satisfaction while identifying areas to improve retention

Baltimore, Maryland Area

• Managed and mediated dispute cases between patients/consumers and related healthcare parties to reach an amicable agreement; while recovering lost funds for MD healthcare consumers
• Drafted correspondence on behalf of the Attorney General's Office documenting findings and resolution of cases

Baltimore, Maryland Area

• Practiced quantitative and qualitative data analysis for the Patient and Family Services department.
• Summarized evident themes for patient satisfaction through analysis of data including patient satisfaction scores from HCHAPS related data.
• Performed detailed record audits for quality analysis purposes and to ensure accuracy of patient records
• Utilized quantitative and qualitative data analysis to ensure compliance with Medicare standards
• Audited compliance of the department’s performance in escalating and resolving complaints and grievances
• Developed strong skills and abilities in the interpretation, analysis, and presentation of complex data