Head Of Consumer + Brand Marketing
San Francisco, Ca, Us
Plans and executes user-oriented Marketing programs on multiple platforms including email, social media, push, in-app messaging, and content marketing. Works with cross-functional teams to improve the customer experience on the site and app and refine acquisition strategies on digital and traditional media, including television ads. -Responsible for the strategy and roadmap to establish and maintain the brand identity and market presence. -Strong focus on customer lifecycle. Creates initiatives that grow user value though loyalty and retention to drive 900k monthly return active users through Marketing channels, achieve an organic reach of 30k on Facebook posts. Accomplished 8% growth in the key metrics of attendance, bidding, and paying in Q1 campaigns while maintaining positive revenue over Marketing spend.-Responsible for integrating brand voice and personality throughout the product and in all external opportunities. Owns Editorial and Campaign calendars for Tophatter. Launched and owns all development on the sister Content Marketing site, Gift Happy. -Conducts strategic analysis, consumer segmentation, and consumer insight development.-Serves as a customer advocate, identifies areas of possible product improvement for users, and shepherds these projects from ideation to completion.-Oversees a team of six content creators.