Project Management Professional (PMP) certified IT project and program manager, and certified ScrumMaster, with successful track record in department-specific and enterprise-wide IT project management in the academic, publishing, and healthcare industries. Extensive experience in developing, refining and maintaining project documents such as scope, budget, schedule, risk and communication plans and strong ability to analyze business processes, understand user needs, gather specifications and recommend solutions. Exceptional organization, time management and communication skills. • Program and Project Management: Successfully led small, medium and large projects and large-scale program for application development and system implementation. (Boston College, CRICO, Harvard Business Publishing, Babson College, Partners Healthcare)• Servant Leader (Scrum Master): Successfully led implementation of SIS for Kuali Curriculum Management using Agile/Scrum techniques. (Boston College)• Relationship Building: Liaison with senior management, business units and development teams to translate strategic initiatives, business requirements and technical approaches to all levels of management. (Boston College, CRICO, Harvard Business Publishing, Babson College, Partners Healthcare)• Process Improvement: Led efforts to develop new and refine existing project management processes resulting in more efficient use of resources and improved time-to-market for IT projects (Babson College); developed business processes to integrate new systems improving acceptance level within business units. (Harvard Business Publishing) • Customer Service: Interfaced with customers for system issues; analyzed issues and triaged problems to appropriate resources improving turn-around time and customer satisfaction. (Boston College, Babson College, Partners Healthcare)Specialties: Program and project management, relationship building, process improvement, software training, customer service
Listed skills include Process Improvement, Program Management, Pmp, Sharepoint, and 11 others.