Marthy Daite Email & Phone Number

United States

Singapore

• Influence product design to enhance usability and minimize support requirements and costs.• Ensure the Product Support Team in the global region is prepared and ready to support new and enhanced products.• Develop and communicate clear product support and escalation procedures for new and enhanced products.• Coordinate, develop and deliver training for the Product Support team and stakeholders.• Maintain up-to-date training materials, user manuals and troubleshooting guides and references.• Perform testing on new and enhanced products and act as the SME and third level of support for the Product Support team in the global region.• Perform product management and deliver implementation projects.

Singapore

• Lead, supervise and motivate a team of multi-disciplined systems engineers and analysts to deliver solutions against agreed scope and stakeholder expectations.• Understand and document the customer’s current state with a focus on the business pain points in technical, functional and operational areas.• Recommend solutions or workaround to eliminate impacts, while enhancing customers’ and systems’ productivity and efficiency.• Create solutions architecture documents, design and functional specifications for product/project development that address agencies’ pain points and challenges.• Lead and coach the development of products and solutions.• Provide strategic direction during the product implementation stages.• Manage client expectations by ensuring the delivery of the highest quality solutions.• Conduct workflow study, UAT, training and coaching, and product presentation for customers and stakeholders.• Analyse enhancements or new products/solutions’ impact on the entire market.• Coach staff and maintain excellent team performance. • Collaborate with different teams across the global region from mid-level to higher management. Work closely with internal and external stakeholders.

Singapore

• Conduct workflow study and evaluate customer business requirements.• Create solutions architecture documents, design and functional specifications for product/project development that address agencies’ pain points and challenges.• Collaborate and coordinate with customers and stakeholders on the deployment of newly developed or enhanced products and solutions. • Deliver training on newly implemented products and solutions• Monitor potential impacts of enhancements while proactively evaluating and developing solutions to address them in advance.• Understand and document client feedback and identify applicable products and solutions to address the need.• Escalate promptly any issues that may impact NMC & travel agency operations.• Assist in troubleshooting the deployed products, then evaluate and recommend solutions or enhancements.• Work closely with internal and external systems engineers and developers

Singapore

• Deliver classroom, onsite and virtual training.• Create training materials like PowerPoints, User Guides, and Quick Reference Guides• Participate in User Acceptance Testing on new products and enhancements. • Provide training-related services to support project implementation.• Design several training-related projects such as onsite and blended training.• Assist the Helpdesk team in troubleshooting and testing.

Singapore

• Arrange air, car, hotel, cruise, resorts, and other travel and tourism-related services.• Make reservations using the GDS on air, car, and hotel services.• Issue domestic and international airline tickets.• Sell international and local package tours and attraction tickets• Facilitate BSP report and Invoice report.• Manage and work with front office and back-office staff.

Philippines

• Deliver classroom, onsite and virtual training.• Create training materials like PowerPoints, User Guides, and Quick Reference Guides• Participate in User Acceptance Testing on new products and enhancements. • Provide training-related services to support project implementation.• Design several training-related projects such as onsite and blended training.• Assist the Helpdesk team in troubleshooting and testing.• Provide solutions and support analysis for travel agents.

Philippines

• Assist customers with GDS functionality by answering calls at Helpdesk Line.• Analyze and solve Passenger Name Record problems.• Provide solutions to system issues and do troubleshoot

Philippines

• Arrange air, car, hotel, cruise, resorts, and other travel and tourism-related services.• Make reservations using the GDS on air, car, and hotel services.• Issue domestic and international airline tickets.• Create and sell international and local package tours and attraction tickets.• Prepare sales report for IATA, and Philippine Airlines domestic ticket sales