Marthy Daite
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Marthy Daite Email & Phone Number

Travel Technologies Solutions at JTB Business Travel
Location: Contact Info, United States, United States 9 work roles 1 school
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Current company
JTB Business Travel
Role
Travel Technologies Solutions
Location
Contact Info, United States, United States
Company size
67 employees

Who is Marthy Daite? Overview

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Marthy Daite is listed as Travel Technologies Solutions at JTB Business Travel, a company with 67 employees, based in Contact Info, United States, United States. AeroLeads shows a matched LinkedIn profile for Marthy Daite.

Marthy Daite previously worked as Senior Product & Systems Delivery Analyst at Sabre Asia Pacific and Head of Department, Agency Solutions & Development at Sabre Asia Pacific. Marthy Daite holds Bachelor In Tourism, Business Travel And Tourism from Polytechnic University Of The Philippines.

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JTB Business Travel

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Profile bio

About Marthy Daite

I am a multi-skilled professional with superb track record of managing complex functional projects in various environments. Able to manage stakeholder expectations and willing to take full responsibility for the delivery of project objectives. A professional who enjoys challenging and diverse roles and is confident working with technical and functional experts from the industry. I am a fast learner and a team player.In my current job as Senior Product & Systems Delivery Analyst, I am required to have good communication and active listening skills, problem-solving and analytical skills, as well as multi-disciplinary and decision-facilitation skills, which I progressively acquired through 20 years of experience in Global Distribution Systems – Abacus / Sabre APAC and 5 years of experience in Travel Agency. As a Senior Product & Systems Delivery Analyst, my main focus is to ensure that the Product Support Team in the Global region is equipped with substantial knowledge about the new and enhanced products. This includes but is not limited to delivering training and preparing references such as user guides or manuals and troubleshooting guides. To effectively achieve the said focus, I collaborate with different teams across the global region, from mid-level to higher management regarding product design and usability, product management and project implementation. I also participate in product testing and coordinate the results with the product owner and developer, and develop a clear product support escalation procedure.Aside from being the Technical and Functional Expert in using the GDS system, I am also the Subject Matter Expert (SME) for Abacus/Sabre products. In this regard, I would help other teams within the Sabre organization by attending to their inquiries about the product’s function and design.Before becoming Sabre’s Senior Product & Systems Delivery Analyst, my experience in Abacus/Sabre started at a Helpdesk, where I used to do a lot of product troubleshooting and provide customer assistance via the phone, to the corporate trainer for Abacus/Sabre customers, and then eventually to the Head of Department, where I had a wonderful experience of being a leader for the Systems Engineers of Abacus/Sabre. The accumulation of experience over the years has contributed to my professional career and further enhanced multiple skills including interpersonal skills, which have allowed me to apply them in my daily work life as a Sabre Employee.Before joining Abacus/Sabre, I worked as a Travel Agent in the Philippines and Singapore.

Current workplace

Marthy Daite's current company

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JTB Business Travel
Jtb Business Travel
Travel Technologies Solutions
jersey city, new jersey, united states
Website
jtbbusinesstravel.com
Employees
67
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9 roles

Marthy Daite work experience

A career timeline built from the work history available for this profile.

Senior Product & Systems Delivery Analyst

Sabre Asia Pacific

Singapore

  • Influence product design to enhance usability and minimize support requirements and costs.
  • Ensure the Product Support Team in the global region is prepared and ready to support new and enhanced products.
  • Develop and communicate clear product support and escalation procedures for new and enhanced products.
  • Coordinate, develop and deliver training for the Product Support team and stakeholders.
  • Maintain up-to-date training materials, user manuals and troubleshooting guides and references.
  • Perform testing on new and enhanced products and act as the SME and third level of support for the Product Support team in the global region.
Mar 2016 - Sep 2022

Head Of Department, Agency Solutions & Development

Sabre Asia Pacific

Singapore

  • Lead, supervise and motivate a team of multi-disciplined systems engineers and analysts to deliver solutions against agreed scope and stakeholder expectations.
  • Understand and document the customer’s current state with a focus on the business pain points in technical, functional and operational areas.
  • Recommend solutions or workaround to eliminate impacts, while enhancing customers’ and systems’ productivity and efficiency.
  • Create solutions architecture documents, design and functional specifications for product/project development that address agencies’ pain points and challenges.
  • Lead and coach the development of products and solutions.
  • Provide strategic direction during the product implementation stages.
Jul 2011 - Feb 2016

Executive, Systems Specialist

Sabre Asia Pacific

Singapore

  • Conduct workflow study and evaluate customer business requirements.
  • Create solutions architecture documents, design and functional specifications for product/project development that address agencies’ pain points and challenges.
  • Collaborate and coordinate with customers and stakeholders on the deployment of newly developed or enhanced products and solutions.
  • Deliver training on newly implemented products and solutions
  • Monitor potential impacts of enhancements while proactively evaluating and developing solutions to address them in advance.
  • Understand and document client feedback and identify applicable products and solutions to address the need.
Apr 2008 - Jun 2011

Senior Training Instructor

Sabre Asia Pacific

Singapore

  • Deliver classroom, onsite and virtual training.
  • Create training materials like PowerPoints, User Guides, and Quick Reference Guides
  • Participate in User Acceptance Testing on new products and enhancements.
  • Provide training-related services to support project implementation.
  • Design several training-related projects such as onsite and blended training.
  • Assist the Helpdesk team in troubleshooting and testing.
Apr 2006 - Mar 2008

Assistant Manager

Siakson Coach Tours

Singapore

  • Arrange air, car, hotel, cruise, resorts, and other travel and tourism-related services.
  • Make reservations using the GDS on air, car, and hotel services.
  • Issue domestic and international airline tickets.
  • Sell international and local package tours and attraction tickets
  • Facilitate BSP report and Invoice report.
  • Manage and work with front office and back-office staff.
Nov 2005 - Mar 2006

Customer Support And Training Specialist

Sabre Asia Pacific

Philippines

  • Deliver classroom, onsite and virtual training.
  • Create training materials like PowerPoints, User Guides, and Quick Reference Guides
  • Participate in User Acceptance Testing on new products and enhancements.
  • Provide training-related services to support project implementation.
  • Design several training-related projects such as onsite and blended training.
  • Assist the Helpdesk team in troubleshooting and testing.
May 2003 - Oct 2005

Customer Support Specialist

Sabre Asia Pacific

Philippines

  • Assist customers with GDS functionality by answering calls at Helpdesk Line.
  • Analyze and solve Passenger Name Record problems.
  • Provide solutions to system issues and do troubleshoot
Apr 2002 - Apr 2003

Reservations And Ticketing Supervisor

Age Of Travel Inc.

Philippines

  • Arrange air, car, hotel, cruise, resorts, and other travel and tourism-related services.
  • Make reservations using the GDS on air, car, and hotel services.
  • Issue domestic and international airline tickets.
  • Create and sell international and local package tours and attraction tickets.
  • Prepare sales report for IATA, and Philippine Airlines domestic ticket sales
Jan 1997 - Apr 2002
Team & coworkers

Colleagues at JTB Business Travel

Other employees you can reach at jtbbusinesstravel.com. View company contacts for 67 employees →

AT Akiko Tosho Akiko Tosho Colleague at Jtb Business TravelTorrance, California, United States, United States View → SN Sampath Nilusha Sampath Nilusha Colleague at Jtb Business TravelNarita, Chiba, Japan, Japan View → TH Terumi Hirai Terumi Hirai Colleague at Jtb Business TravelUnited States, United States View → PR Peggy Regan Peggy Regan Colleague at Jtb Business TravelPalatine, Illinois, United States, United States View → SM Sandra Morton, Gtp, Ctie Sandra Morton, Gtp, Ctie Colleague at Jtb Business TravelGilbert, Arizona, United States, United States View → SH Stuart Henderson Stuart Henderson Colleague at Jtb Business TravelCocoa Beach, Florida, United States, United States View → TI Takushi Ikenaga Takushi Ikenaga Colleague at Jtb Business TravelSchaumburg, Illinois, United States, United States View → DL Daniela Latiff Daniela Latiff Colleague at Jtb Business TravelBritish Columbia, Canada, Canada View → BS Barbara S. Barbara S. Colleague at Jtb Business TravelGreater Madrid Metropolitan Area, Spain View → FD Ferliza De Guia Ferliza De Guia Colleague at Jtb Business TravelManila, National Capital Region, Philippines, Philippines View →
1 education record

Marthy Daite education

FAQ

Frequently asked questions about Marthy Daite

Quick answers generated from the profile data available on this page.

What company does Marthy Daite work for?

Marthy Daite works for JTB Business Travel.

What is Marthy Daite's role at JTB Business Travel?

Marthy Daite is listed as Travel Technologies Solutions at JTB Business Travel.

Where is Marthy Daite based?

Marthy Daite is based in Contact Info, United States, United States while working with JTB Business Travel.

What companies has Marthy Daite worked for?

Marthy Daite has worked for Jtb Business Travel, Sabre Asia Pacific, Siakson Coach Tours, and Age Of Travel Inc..

Who are Marthy Daite's colleagues at JTB Business Travel?

Marthy Daite's colleagues at JTB Business Travel include Akiko Tosho, Sampath Nilusha, Terumi Hirai, Peggy Regan, and Sandra Morton, Gtp, Ctie.

How can I contact Marthy Daite?

You can use AeroLeads to view verified contact signals for Marthy Daite at JTB Business Travel, including work email, phone, and LinkedIn data when available.

What schools did Marthy Daite attend?

Marthy Daite holds Bachelor In Tourism, Business Travel And Tourism from Polytechnic University Of The Philippines.

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