Martial Cijs Email & Phone Number

Ottery Saint Mary, Gb

United Kingdom

Supporting amazing leaders in pharmacovigilance, clinical and technology sectors. Optimising business models, process controls, and technology. Streamlining value to customers & stakeholders.Reportum (AE intake platform) strategy and adoption SMEKey responsibilities:- Supporting executive leadership- Analysing and simplifying complex problems and opportunities- Identifying fresh ideas and insights- Designing and implementing new solutions (technology, process, people)- Evaluating potential suppliers and/or acquisition candidates- Preparing business for audits and/or investmentKey achievements:✅ Led successful business service recovery following a critical business capability disruption✅ Led the design of a go-to-market strategy for a new technology product✅ Led the design of a target operating model to support a new technology and service offeringReferences:“Martial has an excellent knowledge of the marketplace and an outside-in viewpoint that is invaluable. He listens, asks constructive questions to understand our needs, and then proposes innovative business-relevant ideas and solutions. He is unafraid to bring challenge or provide alternative perspectives and, where appropriate, will also actively coach/mentor/advise team members. He delivers to an exceptionally high standard and is a pleasure to work with.” Gloria Kayani, CEO of CYTE Global

Devon, England, United Kingdom

Supporting inspirational leaders of social enterprises across Devon & Cornwall. Providing executive support. Leading operations and administration. Optimising business models, processes, and controls.Key responsibilities:- Supporting executive leadership- Leading operations & administration function- Analysing and simplifying complex problems and opportunities- Identifying fresh ideas and insights- Designing and implementing new solutions (technology, process, people)- Evaluating potential suppliers and/or acquisition candidates- Preparing business for audits and/or investmentKey achievements:✅ Designed and implemented a new work management system for a local construction company

England, United Kingdom

Partnered with the CEO & executive team to realise profitable growth, and subsequent acquisition, of MyMeds&Me and its Adverse Event reporting SaaS platform "Reportum".Key responsibilities & achievements:✅ Established and led operational governance, ensuring coordination & prioritisation of work streams.✅ Partnered with CEO & executive team to define business strategy across all business functions.✅ Established and reported key performance indicators to the executive team.✅ Managed and improved target operating model and (quality) management system (POL/SOP).✅ Facilitated Quality, Security and Privacy operations. Managed compliance and non-conformance.✅ Ensured MyMeds&Me consistently and successfully passed customer audits.✅ Established data driven commercial cost and revenue models.✅ Led negotiations and closed deals with a total value equivalent to at least 2 years worth of revenue.✅ Provided stakeholder management across customers, suppliers and employees.✅ Acted as a point of escalation and led resolution of a range of business issues.✅ Co-authored the Information Memorandum that supported the acquisition of MyMeds&Me.

England, United Kingdom

Standardised and ran the Customer Success function through a period of 98% contract value growth @100% customer retention. Accountable for implementation, maintenance and support for Reportum.Key responsibilities & achievements:✅ Managed MyMeds&Me's service implementation and support functions.✅ Ensured successful implementation, upgrade and maintenance of Reportum for customers.✅ Ensured timely resolution of customer incidents and problems.✅ Ensured appropriate profitability of the service implementation and support activities.✅ Established a new standardised service delivery model that reduced cost of service by 52%.✅ Managed the customer relationship for all customer accounts. Acted as a point of escalation.✅ Provided thought leadership to help customers optimise their Reportum strategy & investment.✅ Led the recruitment, training and personal development of the implementation and support teams.

England, United Kingdom

Led the product strategy, business analysis and front-end design of a new B2C SaaS solution. Worked with a technical co-founder to develop a prototype. Completed a startup accelerator program.While this idea was not mature enough to develop into a profitable business, I learned an awful lot about startup dynamics that I have since been able to apply successfully to my next venture(s).Key responsibilities & achievements:✅ Defined the business and solution requirements for the solution.✅ Created the front-end design for the solution.✅ Created a business plan.✅ Created and presented a pitch deck.

Reading, United Kingdom

Led the solution strategy, design and prototype for a new B2B solution used to design studies for Electronic Data Capture (EDC) and Randomisation and Trial Supply Management (RTSM) software.Key responsibilities & achievements:✅ Defined the business and solution requirements for a new B2B solution.✅ Collaborated with User Experience Design and Engineering teams to develop the new solution.✅ Initiated the design of a Scaled Agile Framework for use across the software development function.

United Kingdom

Led the design and implementation of a range of global process improvement programs across the organisation responsible for Oracle's EDC platforms "InForm" and "Central Designer".Key responsibilities & achievements:✅ Designed a new AGILE inspired service delivery process and led global implementation, reducing implementation timelines by >30%, delighting customers and helping secure millions in future business. ✅ Led the design and delivery of a multi-year operational change programme to bring 1500+ customer implementation projects hosted in the Cloud (for 100+ customers) onto the latest product versions.

United Kingdom

Led a team of system Electronic Data Capture (EDC) implementation specialists for "InForm". Established a new system implementation framework that cut implementation management costs by >60%.Key responsibilities & achievements:✅ Established a new service delivery process leveraging talent from India, cutting costs by >60%✅ Established, trained, and managed a team of system implementation specialists in India✅ Retained 100% of the talent in my team during my tenure✅ Led the successful implementation of a series of EDC projects for Pharma and CRO customers

Netherlands

• Ensured Phase III & IV clinical trial data was cleaned and ready for submission. Designed and ran a project to clean up clinical trial data to enable analysis of laboratory data (Genzyme)• Provided Tier I & II user account management support (Ahold). Designed and embedded a new method to manage user identities and increase access security (providing the basis for a subsequent SOX compliance programme)• Picked apples & filleted fish on my travels through New ZealandKey Words; Business Architect, Process Architect, Business Transformation, Business Improvement, Change Management, Programme Management, Project Management, Management Consultant, Business Analysis, LEAN, Six Sigma, AGILE, SCRUM, SaaS, EDC, Product Strategy, SDLC, Cloud, Pharmaceutical Industry, Life Sciences, InForm, Central Designer, Architect, Matrix, Global, Passion, Idea, Strategy, Brand, Culture, Grow