Martijn Prak, Capm, Eep Email & Phone Number

Atlanta, Georgia, United States

Brooklyn, New York, United States

• Managed the Workforce Development department’s training program portfolio by leveraging competencies as a Certified Associate in Project Management(CAPM)
• Expanded the technical training portfolio to meet staffing needs by developing, planning, scheduling, and launching a brand-new upskill training program
• Developed and implemented data gathering and analysis strategies via interviews and surveys to track and evaluate training metrics data and identify opportunitiesfor program improvement

• Oversaw scheduling operations for 67 health care providers across 16 medical clinics via Allscripts PM software
• Coordinated outreach of existing customer base across a multitude of therapeutic areas to educate patients on the value of preventative health care and the importance of compliance to health management plans, promoting.
• Managed data entry informing the prioritization of priority customer call lists, leveraging Allscripts Electronic Health Records (EHR) software, and shaping the KPI scorecard in a fast-paced, evolving environment
• Fielded hundreds of customer inquiries daily regarding appointments, insurance, and billing, etc.
• Demonstrated professionalism across challenging patient situations, HIPPA policy adherence, and health care policy expertise

• Served as the primary contact for Congressman Sanford Bishop (GA-02) and his legislative staff, responsible for scheduling, planning, and executing policy advocacy meetings, as well as developing ongoing communications.
• Represented CCL’s public policy interests and conducted stakeholder engagements by building relationships with community leaders, grassroots volunteers, U.S. members of Congress and legislative staff
• Tracked, monitored, and analyzed legislative and regulatory developments impacting CCL’s policy interests

• Led quality assurance trainings covering quality control best practices for multiple cohorts of new employees, developed workshop and training materials, and organized team-building events to foster positive culture
• Evaluated sales calls daily across over 50 sales associates against compliance guidance and regulations and drew quality assurance insights from phone call data that informed performance reports to senior leadership

• Implemented business development plans, identified new prospects, and pursued opportunities to promote sustainable business growth by deploying client retention tactics and converting leads into customers
• Used Salesforce to conduct data analysis and reported insights on sales campaign results, influencing marketing and sales strategies and driving conversion rates
• Fielded daily inquiries related to products and problem solved through complex customer service tickets

• Developed a comprehensive research proposal for the City of Amsterdam designed to evaluate the behavioral effects of government intervention on public safety
• Designed a discussion guide and moderated qualitative interviews of retail store owners and managers, followed by surveying over 50 retailers via Qualtrics
• Analyzed findings using Qualtrics and SPSS to develop actionable recommendations for improved public safety in the city of Amsterdam

Master Of Science, Political Science, International Politics Specialization

Master thesis: An Analysis of Issue Linkage in Territorial Disputes

Bachelor Of Science, Public Administration And Organization Science

Bachelor thesis: An Analysis of the Behavioral Effects of Intervention on Organizational Security

Study Abroad Program, Public Administration

Coursework completed: Sociology of Leadership (SOCI 3940), Criminology (SOCI 3810), Social Control of Crime (SOCI 3140), Criminal Justice.