Martijn Prak, Capm, Eep Email & Phone Number

Atlanta, Georgia, United States

Brooklyn, New York, United States

• Managed the Workforce Development department’s training program portfolio by leveraging competencies as a Certified Associate in Project Management(CAPM)• Expanded the technical training portfolio to meet staffing needs by developing, planning, scheduling, and launching a brand-new upskill training program• Developed and implemented data gathering and analysis strategies via interviews and surveys to track and evaluate training metrics data and identify opportunitiesfor program improvement

• Oversaw scheduling operations for 67 health care providers across 16 medical clinics via Allscripts PM software • Coordinated outreach of existing customer base across a multitude of therapeutic areas to educate patients on the value of preventative health care and the importance of compliance to health management plans, promoting adherence and generating repeat business for the clinics• Managed data entry informing the prioritization of priority customer call lists, leveraging Allscripts Electronic Health Records (EHR) software, and shaping the KPI scorecard in a fast-paced, evolving environment • Fielded hundreds of customer inquiries daily regarding appointments, insurance, and billing, etc.• Demonstrated professionalism across challenging patient situations, HIPPA policy adherence, and health care policy expertise

• Served as the primary contact for Congressman Sanford Bishop (GA-02) and his legislative staff, responsible for scheduling, planning, and executing policy advocacy meetings, as well as developing ongoing communications such as fact sheets, presentations and policy briefs focused on how specific climate policy impacts his constituents • Represented CCL’s public policy interests and conducted stakeholder engagements by building relationships with community leaders, grassroots volunteers, U.S. members of Congress and legislative staff• Tracked, monitored, and analyzed legislative and regulatory developments impacting CCL’s policy interests

• Led quality assurance trainings covering quality control best practices for multiple cohorts of new employees, developed workshop and training materials, and organized team-building events to foster positive culture• Evaluated sales calls daily across over 50 sales associates against compliance guidance and regulations and drew quality assurance insights from phone call data that informed performance reports to senior leadership

• Implemented business development plans, identified new prospects, and pursued opportunities to promote sustainable business growth by deploying client retention tactics and converting leads into customers• Used Salesforce to conduct data analysis and reported insights on sales campaign results, influencing marketing and sales strategies and driving conversion rates• Fielded daily inquiries related to products and problem solved through complex customer service tickets

• Developed a comprehensive research proposal for the City of Amsterdam designed to evaluate the behavioral effects of government intervention on public safety• Designed a discussion guide and moderated qualitative interviews of retail store owners and managers, followed by surveying over 50 retailers via Qualtrics• Analyzed findings using Qualtrics and SPSS to develop actionable recommendations for improved public safety in the city of Amsterdam

Master Of Science, Political Science, International Politics Specialization

Master thesis: An Analysis of Issue Linkage in Territorial Disputes

Bachelor Of Science, Public Administration And Organization Science

Bachelor thesis: An Analysis of the Behavioral Effects of Intervention on Organizational Security

Study Abroad Program, Public Administration

Coursework completed: Sociology of Leadership (SOCI 3940), Criminology (SOCI 3810), Social Control of Crime (SOCI 3140), Criminal Justice.