- Customer Success- Project Management- Program Management- Business Development

- Successfully managed multiple project teams across Europe, ensuring quality of delivery, controlling costs and delivering in time.- Successfully renewed Advisory Services contract by resolving system connectivity and data consistency issues, improving client satisfaction. - Successfully delivered complex programs across different countries, while managing stakeholders from different companies.- Identified misalignment between client-side Sales and Marketing project managers… Show more - Successfully managed multiple project teams across Europe, ensuring quality of delivery, controlling costs and delivering in time.- Successfully renewed Advisory Services contract by resolving system connectivity and data consistency issues, improving client satisfaction. - Successfully delivered complex programs across different countries, while managing stakeholders from different companies.- Identified misalignment between client-side Sales and Marketing project managers, leading to conflicts. Proposed and secured Change Manager role contract, which resolved the issue and ensured successful program delivery.- Earned Salesforce Administrator certification to better understand technical discussions in a complex ecosystem, which increased efficiency and decision-making speed in the program. - Successfully managed multiple project teams across Europe, ensuring quality of delivery, controlling costs and delivering in time. - Stakeholder management with clients, partners and internal stakeholders, resulting in an increased customer satisfaction score of 0,5 - Contract negotiation with clients and partners, resulting in profitable contract with profit margins between 35% and 40% - Drive client requests and discussions with product teams and IQVIA EMEA leadership, resulting in faster delivery of new features in the product for the clients that I was working for. Show less

- Successfully delivered implementation and customer services for the technology offerings for 50+ clients, improving the quality of service by focusing on sharing knowledge and best practices across the teams - Managing and developing delivery - and support teams in the Benelux and Nordics, by empowering the people in their strength, support team in development areas- Improving client satisfaction from 3.5 to 4.1 over a 3 year period- Achieving cost efficiency's by centralizing… Show more - Successfully delivered implementation and customer services for the technology offerings for 50+ clients, improving the quality of service by focusing on sharing knowledge and best practices across the teams - Managing and developing delivery - and support teams in the Benelux and Nordics, by empowering the people in their strength, support team in development areas- Improving client satisfaction from 3.5 to 4.1 over a 3 year period- Achieving cost efficiency's by centralizing helpdesk services in a Centre of Excellence, reducing the local headcount- Successfully set up a process for regular service reviews for all clients, which improved the quality of service and customer satisfaction. Show less

Following the acquisition, became member of the Dutch Management Team, responsible for 4 departments (35 FTE) and driving the change to become one company. - Ensure SLA’s and quality levels are met, measured in our support system and monthly presentations to clients.- Business Development for existing clients, mainly driven by my role as trusted advisor, ensuring revenue targets for my departments were met - Manage large and (international) projects for major pharmaceutical… Show more Following the acquisition, became member of the Dutch Management Team, responsible for 4 departments (35 FTE) and driving the change to become one company. - Ensure SLA’s and quality levels are met, measured in our support system and monthly presentations to clients.- Business Development for existing clients, mainly driven by my role as trusted advisor, ensuring revenue targets for my departments were met - Manage large and (international) projects for major pharmaceutical companies, in complex and continues changing environments Show less

Managed a team of 5 network specialists, to support the IPVPN managed service that was delivered to our client.Improved the quality of work and efficiencies, by setting up the Problem Management and Change Management processes between the different teams involved

- Successfully setup a team of 5 Change Managers, overlooking all planned changes on the internet backbone- Successfully implemented a standardized change management process across the internet backbone in EMEA, ensuring every change is reported, approved and planned, informing clients about the impact

Worked for NCM via Pink Elephant as Change Manager

As a consultant, I worked on different projects for various clients

Different positions at ABN AMRO via Pink Elephant: Helpdesk Coordinator and Advisor Business Relations