In my current role, I develop technological products and platforms that bolster clinical research and focus on patient-centric solutions. My responsibilities encompass:Product Development: I lead the Integrated Research Platform and Products to cater to the dynamic needs of clinical research.Customer Success Management: I serve as a vital intermediary between the company and its clients, guaranteeing the effective implementation of our solutions and their value delivery.Client Engagement: I interact with clients to grasp their unique needs, offer strategic advice, and tailor our products to fulfill their goals.Lifecycle Management: I manage the entire product lifecycle from ideation to market release, ensuring compliance with regulatory standards and adherence to industry best practices.Innovation and Improvement: I foster innovation by utilizing AI/ML technologies to enhance the efficiency and precision of clinical trials.Stakeholder Collaboration: I work in concert with interdisciplinary teams, including R&D, IT, and regulatory affairs, to facilitate smooth product development and rollout.Customer Feedback: I collect and analyze client feedback to perpetually refine product attributes and functionalities, aiming for optimal user satisfaction and success.Training and Support: I conduct training and provide continuous support to clients, ensuring they are well-prepared to utilize our products effectively.My role is crucial in assuring that our products surpass client expectations, propelling the advancement of clinical research endeavors.

Client: Merck & Co.,Key Responsibilities:Pharma R&D IT Solutions & Delivery.Digital IT Transformation.Cloud Adoption Application Management ServicesPharma Business Consulting

Client: Merck & Co.,Key Responsibilities:IT Pharma R&D and Manufacturing Delivery Leader - Application Development and Managed Services leader for a large Pharma.

Client: Merck & Co.,Key Responsibilities:Developed and implemented features and solved problems in enhancing the technology platformContinuous improvements to optimize system functionalitiesWorked closely with customers in solving operational and technology problems

Client: Merck & Co.,

Client: Merck & Co.,

Client: Merck & Co.,Key Responsibilities:Project Lead - Pharma Discovery and Research - Oversaw a 20-member team in providing tech solutions and services to customer through global delivery model.

Client: Merck & Co.,Key Responsibilities:Software development for Learning Management System through Java, Oracle and Web technologies.Client: Convergys (Telecom)Key Responsibilities:Developer for customer billing system that includes building new features, enhancements and supporting the system for the global customer base.