Martin Bothma Email and Phone Number

Manage Microsoft Exchange and Teams on M365 environments for multiple clients.Resolving logged incidents, requests and change orders.Provide support to service desk, 2nd line Engineers and onsite technicians.Monitoring and troubleshooting logged SCOM alerts.Administration and support on Mimecast for mail hygiene and spam filtering.

Resolving logged incidents, requests and change orders. Remote support of software related faults. Provide second level support to the technicians in the field. Creation of network and email accounts in Active Directory. Managing user access on file and print servers. Administering Anti-Virus consoles and updates. Creating packages and deployment of software via Microsoft SCCM 2007 and LANDesk.

Responsible for desktop delivery of second level faults. Day to day support of campus in line with the contract. Support and implement the campus related changes, requests and incidents in accordance with contractual SLA's. Provide input on solutions for project proposals. Assist in ensuring solutions (hardware and software) are technically sound. Implementation of related projects. Ensure adherence to asset management processes. Ensure on going customer relationship management. Ensure that adequate documentation of software installations are maintained at all times. Remote support of software related faults. Provide 2nd level support to onsite technicians.