Martin Boudreau Email and Phone Number

Resolve escalation tickets submitted to the Tier 2 team and provide account management support.Provide technical support to stakeholders for their hardware and software needs.

Coordinate the installation of assets & provide support for stakeholders.Perform ITSM tasks.

Provide stakeholders with technical support for all their hardware and software needs within our domain environment.

•Analyze public tariff and private contract rail agreements and coordinate payments of hopper and tank car shipments for all the North American class 1 railroads for ExxonMobil and Imperial Oil revenue empty accounts. The tasks associated with processing and paying invoices include validating the rates, fuel surcharge, car movement CLM’s as well as validating the container in our OT-5 database. The numerous policies and procedures I have implemented during my time in the Invoice Administration Unit (IAU) group have significantly improved my department’s bottom line.

Coordinate projects and make recommendations to the business in order to implement superior invoice Order to Cash processes for our Chemical Supply Chain division. Automating the payment of our empty freight invoices previously manually paid has resulted in a vastly more efficient process and increase our On Time Payment metrics while improving relationships with existing stakeholders.

• Knowledge of CTA inter-switching (Canada), reciprocal switching (U.S.A), Rule 260 Junction Interchange Codes, SCAC codes and line weights as I am responsible for determining the routes that ExxonMobil and Imperial Oil Tank Car and Hopper shipments will utilize to travel throughout North America.• Responsible for requesting and maintaining rail freight rates from class 1 railroads and smaller shortline carriers in coordination with our procurement team.• Responsible for troubleshooting and finding resolutions for all EDI failures that contain issues with the R202 (Routing Sequence Code).• TDG & WHMIS Certified. Knowledge of HazMat Codes, STCC (Standard Transportation Commodity Codes), Product Classes, Packing Groups, CLM Sighting Codes and experience with MSDS sheets.

•Experience with Railinc & Umler as I was responsible for uploading all the gauge tables (strapping tables) into Imperial Oil's newly implemented system as this data was used in junction with the product temperature and density in order to determine the outage required to load the tank cars. I was also responsible for implementing the policies and procedures within Imperial Oil stating what guidelines needed to be followed when applying for a Temporary Movement Certificate with Transport Canada for tank cars experiencing a leak (most commonly caused by a leaking bottom valve or defective gasket) for tank cars containing hazardous product that needed to be sent to a 3rd party repair shop outside our facility. This was before the recent Transport Canada regulation changes.

•Knowledge of CLM Sighting Codes as I was responsible for expediting (tracing) numerous Imperial Oil tank car fleets to ensure the tank cars would reach their destination in a timely fashion. I was also responsible to follow up with the railroads whenever delays occurred with our shipments. If for any reason tank cars were Bad Ordered in transit, I would then be responsible to log the event and request an ETR (Estimated Time of Repair). Another important task as a Rail Shipment Specialist was to divert empty inbound tank cars heading towards our refineries when the influx was too high to handle to 3rd party storage facilities. This would require a lot of coordinating and planning with both the railroads and the 3rd party storage facilities. I would also be responsible for requesting disposition with the repair shops anytime one of our tank cars required repairs which needed to be completed at a repair facility.

•Planner and Scheduler for Imperial Oil East Edmonton AB (Strathcona) and Sarnia ON refineries. My responsibilities included me providing the loading manifest to the loaders (documentation showing the outage, the product name and volume required for each tank car) as well as the certification sheet confirming the storage tank in which the product would be coming from on a daily basis. This was a crucial part of moving product out of the refinery as we needed to ensure that a proper volume outage as well as a valid last contained was listed on the loading manifest beside each tank car number in order to avoid contaminating the product loading into the container. I was also responsible in providing the list of tank cars required for today and tomorrow's loading (switch list) to the local rail crew as they needed to know which tank cars they needed to spot (put in place) at the loading rack. Once the tank cars were loaded, I was also responsible in provide our local rail crew at the refinery with the disposition (CN or CPRS outbound list) for each tank car in order to allow them to build their trains. This would help ensure that all tank cars would be given to the proper class 1 railroad which ultimately allowed them travel to the correct consignee .

•As a Technical Support Agent for the Canadian Point of Sale help desk I was responsible for maintaining all the hardware and software for every Esso Service Stations and Cardlock Truck Stations in Canada. This included provided technical assistance to retailers for their Point Of Sales, pump controllers, car wash controllers, pin pads, back office accounting and inventory system as well as their VSAT satellite receivers. My responsibilities also included making sure that all sites had a functional satellite link to the main hub at all times. I also participated in numerous projects that the company utilized as a point of reference in order to ensure that all stations have proper satellite communication at all times. I was also the person in charge of the Q4 replacement project. My responsibilities for this project included testing all hardware assumed defective by retailers in our test lab and send them back a replacement unit whenever required.

•As a bilingual Bell Sympatico technician, I offered help to clients with their various software and hardware problems. Tasks included troubleshooting DUN & PPPoE errors, Windows error messages, modems and routers as well as hardware drivers. We also had to identify which application or hardware component was the root cause of their technical issue. Being a member of the Freedom Division’s team also gave me the chance to offer technical support to Freedom antivirus & firewall clients. Configuring email accounts in numerous email clients, completing password resets and creating new email addresses were for clients were also part of my daily tasks while respecting our monthly sales quotas.