Responsibility for Customer Success, Technical Consultants and Escalation Management teams. Develop and maintain positive sales teams and client relationships.Strong Business Process knowledge (talent management, sales processes, professional services, technical support)Six Sigma Process Innovation leadCustomer satisfaction and success is paramount.Responsibility for delivering best of class Field Technical Support and Escalation Management to NetApp’s Global and Premium entitlement customers.Directly involved in the expansion of all EMEA sites including infrastructure, recruitment and training/education.

Responsibility for all aspects of Professional Service Commissioning and Field Support for NEMEA growing to cover all EMEA. Engage with Key Stakeholders including Sales, Account Teams, Technical Support, Escalations and Product Development teams.Managed teams through significant growth periods and changes in customer and business needs.Introduced a team of Escalation Managers to assist with driving support problems to a successful conclusion to improve CSAT and NPS score.Driven critical programs within EMEA as part of the Global Standardisation initiative, increasing efficiency and reducing cost as a result. This has led to responsibility for global strategy across various teams and business streams.Assisted Sales Leadership in building business by ensuring a world class support experience is received at all times.Part of the global Process Innovation team with complete responsibility for PS to standardize, enhance and improve current projects and processes with activities that run from 2 months to 2 years.

Senior EMEA field escalation engineer committed to resolving technical issues at NetApp's global enterprise customers.

Manage and developed the Fixed Income multi-vender storage estate within the largest business division of the bank in London and New York.Architect a shared Storage as a Service solution used across all FI business units.Develop and impliment best practice documentation together with new change and capacity management processes.

SAN Specialist with extensive experience of McData, Brocadde and Cisco SAN switches.Symmetrix performace specialist.Centerra specialist.Successfully design and deliver training courses to field and technical support engineers.Certified Professional.

Part of the EMEA Field Support Group.Working at an advanced technical level to resolve issues in mission critical environments.Technically assist with new product introductions.Mentor, train and guide other field engineers.