I am a communication and crisis management consultant with more than 30 years of high level experience in law enforcement. The skills and experience I gained and developed during my time in the police force have given me the ultimate foundation for the services I now offer the corporate sector. I have created a range of engaging and interactive sessions designed to help leaders to develop skills based on the art of influence through negotiation. My leadership approach has been shaped by my hands on experience of crisis negotiating, which focuses on developing effective relationships built on trust. This can only be achieved by first understanding the emotional drivers that define behaviour through active listening, before then seeking to build rapport and influence.During my career, I gained invaluable experience of dealing with major incidents and high threat situations developing the communications and decision making skills that I now teach others. I attained the rank of chief superintendent serving communities across a number of operational, tactical and strategic roles and I specialised in armed policing, public safety and event planning holding key regional and national roles in these critical portfolios. I led the North West of England as Lead Coordinator for Hostage and Crisis Negotiating.Chances are that whatever the situation you need to deal with in whatever scenario, I’ve been there and will have a strategy to resolve it.