Martin Dao work email
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Martin Dao personal email
Martin Dao is a Technical Support Analyst. Colleagues describe him as " Martin is a very capable and knowledgeable person. He has a great attitude and that this combination is hard to find! Alicia" and "Martin is a very good technician, works well with others. I would recommend him anytime. "
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It Support Specialist IiBlizzard Entertainment Oct 2015 - Apr 2021Irvine, California, United States -
Windows Systems SpecialistQlogic Aug 2013 - Sep 2015Aliso Viejo, Ca -
Technology SpecialistAdvantage Sales & Marketing Oct 2006 - Jun 2013Irvine, CaResponsible for Tier-2 technical support for all ASM national offices. Provide quality control to ensure that all PC equipment is properly set up, serviced/maintained, and fully operational. Maintained a high customer service level through assisting end users on system, software applications and technical-related issues. Monitoring and processing incoming requests (via web-based and phone inquires) to the Help Desk ticketing system. Document all end-user requests and interactions in ticketing system.Remotely diagnose and resolve requests utilizing remote tools. Route or escalate requests to appropriate functional teams. Troubleshoot network/hardware/software/PC issues and Active Directory account issues (profile updates/password changes/lockouts).Conduct system migration for new account users acquired through acquisition and mergers. -
Systems Support EngineerQuad Research Jan 2005 - Jan 2006Irvine, CaResponsible for installation, configuration, and implementation of testing servers. Troubleshooting problems of the Operating Systems (OS), software or hardware level, determining root cause, subsequently providing a resolution and plan to eliminate recurring problems in a timely fashion. Testing hardware and software and providing recommendations for potential use in production environment. Set-up, configure, and support internal and/or external networks including telephone/on-site support to all PC users within the company. Develop and maintain all systems, applications, security, and network configurations including maintaining inventory of all computer hardware and software.
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Fulfillment CoordinatorNew Life Ministries Jan 2004 - Jan 2005Aliso Viejo, CaAccountable for coordination of daily shipment requirements within a non-profit ministry. Responsible for overall shipping procedures (including printing invoices and filing daily orders, product packaging, pulling merchandise & preparing packages for shipping).Working with Fulfillment Lead and prioritize daily needs based on fulfillment needs.Monitor inventory of items needed to fulfill orders and interface with the Fulfillment Manager to ensure items are in place on required date.Troubleshoot, proactively identify problems and find solutions to ensure customer satisfaction.
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Customer Service RepresentativeConagra Foods Jan 2003 - Jan 2004Irvine, CaManage contracts and accounts for the Foodservice Department. Responsible for light accounting duties such as reviewing and processing claims for regional and national food distribution contracts. Liaison between the sales associates and Food brokers, providing reviews and recommendations to deficient claims and contracts.
Martin Dao Skills
Martin Dao Education Details
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Orange Coast Community College
Frequently Asked Questions about Martin Dao
What is Martin Dao's role at the current company?
Martin Dao's current role is Technical Support Analyst.
What is Martin Dao's email address?
Martin Dao's email address is ma****@****gic.com
What schools did Martin Dao attend?
Martin Dao attended Orange Coast Community College, Coastline Community College.
What skills is Martin Dao known for?
Martin Dao has skills like Customer Service, Help Desk Support, Microsoft Operating Systems, Microsoft Office, It Asset Management, Remote Troubleshooting, Remote Desktop, Technical Support, Troubleshooting, Windows 7, Windows Xp Pro, Active Directory.
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