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OBJECTIVEPosition to assist in effective utilization of Virtual environments, Technology development, applications, operations, computer, electronics, sales or service resources. Skills areas such as: Hosted Virtual Desktop, Virtualization of Applications & Streaming, Computer Services, Operations & Support, Call Center, Implementations, Project manager, Problem & Program Mgr., Outage Mgmt., Chronic Resolution Mgt. Technician, Service engineer, Application support, testing & implementation, Account manager & Field Service Management.CAREER SUMMARYResults-oriented professional with proven customer service skills in Virtual Information Systems, Technology Development & Technical Process/M&P/Quality. Operations Call Center environments. A career of progressively responsible positions, including management, corporate operations, Virtual environments, field service, technical operations & support, projects, technical service delivery, account/program management, problem mgmt., employee & customer relations with eye toward improving customer satisfaction for internal & external customers. Involvement in outages & situations needing resolution momentum along with guidance discussion on expectations to expediently reach resolutions.
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At&T Technology Development, Tools & Technology It - Professional-System EngineerAt&T Jun 2012 - May 2018Greater Atlanta AreaProfessional-System Engineer. HVD (Hosted Virtual Desktop) Infrastructure, Pool building, testing & troubleshooting Tier 3 Support, Application Virtualization Symantec, Test & Troubleshoot. DirecTV enterprise desktop support. Tier 2 Support. Outage Resolution. Application Administrator. Call Center Desktop & User Domain Migration. -
At&T Consumer Sales & Services, Tools & Technology It - Senior Technical Mgr.At&T Aug 2000 - Jun 2012Greater Atlanta AreaTechnical Project mgr in Consumer Markets Technology IT, Consumer & Small Business Wireline applications including Fast Access DSL. Responsible for PC System Reliability, Projects & Programs,, Critical Outage Mgmt., process improvement, procedure design and implementation in support of multiple Consumer Sales & Service, Fast Access Call Center & Help Desks, both internal enterprise and external Vendors. Interface with Telops, Dataops, Networks, Corporate groups and all Customer Care groups to plan and implement progressive change management for the primary benefit of customers and cost effectiveness
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Project Mgr. - Operations Support GroupInacom Corporation Jan 1996 - Jun 2000Greater Atlanta AreaProject mgr. in Operations & Support Group, Atlanta GA. Designed Standard Operating Procedures, staffed, trained and implemented two Enterprise Dispatch centers for U.S. Designed Warranty Reconciliation process, Dispatch center mgr., Area Operations mgr. Customer satisfaction escalations, operations review, outage mgt and corrective action procedures. -
National Account Program MgrInacom Corporation Jan 1992 - Jun 2000Greater St. Louis AreaOn-site at Anheuser-Busch Companies. Directly interface with customer's corporate and divisional liaisons. Continually monitor, review and recommend corrective action to national service managers to ensure quality service is delivered to all customer sites across the USA. Review, plan, implement and monitor improvements to service delivery. Managed on-site technical service team. Awarded for Service Management Excellence for revamping and improvements implementation, five month after starting date. Implemented national physical inventory of customer PC equipment. Increased maintenance income from $1.5MM to $3 MM.
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Field Service ManagerTaylor Freezer Of St. Louis Ltd Jan 1990 - Jan 1992Managed Customer Service team of internal service personnel and external authorized Vendor service agents. Provide complete scope of service delivery objectives and processes, e.g. Call screening, Help desk to maximize customer satisfaction and minimize equipment downtime. Inject modernization plans to improve service delivery quality.
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Field Service Unit Manager - 112750Digital Equipment Corporation (Usa) Jan 1986 - Jan 1990St. LouisManaged two Customer Service Teams of Field Technicians, St. Louis & Columbia MO, providing technical and managerial services to maximize customer satisfaction along with development and use of personnel plus technical, software and support resources. Prepared and implemented customer, employee and operational plans. Analyzed customer's needs, established priorities, to increase and retain customer base. Outage mgt. and Chronic problem resolution.Supervised two teams, with one at the District Office in St. Louis and another a remote team; * Awarded for performance of the Columbia, MO service team. Reversed three-year decline of customer satisfaction by designing and implementing customer contact program and employee retraining program. This unit became the TOP achiever among seven service units in the St. Louis area. Awarded as Second highest service team in USA.* Revised district format for Employee Performance Appraisal. It became District standard.* Worked with logistics organization to decrease parts stocking in remote office. This ultimately saved approximately $300,000 in costs without a decrease in customer satisfaction.* Maintained an average yearly customer dollar base of approximately $3MM and hundreds of customers. -
Field Service Specialist - 112750Digital Equipment Corporation (Usa) Jan 1980 - Jan 1986Central & Northern WisconsinProvided high level of customer service specializing in Digital Equipment computer video and hard copy terminals. Promoted to provide service on full size computers, storage media and their support devices. Demonstrated skills in establishing good customer relations through timely communications and effective remote territory and account management.
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Field Service Senior EngineerMosler Safe Jan 1974 - Jan 1980Central & Northern WisconsinAdvanced from remote new hire to remote senior engineer with service delivery, account management, territory and customer satisfaction responsibilities. Serviced Bank security and Drive-in equipment.
Martin Doro Skills
Martin Doro Education Details
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United Electronics InstituteElectronics
Frequently Asked Questions about Martin Doro
What is Martin Doro's role at the current company?
Martin Doro's current role is AT&T Technology Development, Tools & Technology IT - Professional-System Engineer.
What is Martin Doro's email address?
Martin Doro's email address is ma****@****att.com
What is Martin Doro's direct phone number?
Martin Doro's direct phone number is +177023*****
What schools did Martin Doro attend?
Martin Doro attended United Electronics Institute.
What skills is Martin Doro known for?
Martin Doro has skills like Hvd Virtual Streaming, Symantec Virtualized Streaming, Call Center, Computer Hardware, Account Management, Operating Systems, Hvd Virtual Desktops, Windows Operating Systems, Profile Administration, Customer Satisfaction, Troubleshooting, Telecommunications.
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