Strategy & Commercial Manager, Royal Bank Of Scotland
Strategy & commercial manager at RBS Document Solutions (DocS) the in-house transactional mailing operation. Became Subject Matter Expert on all things postSpecific successes include; introduction of DSA (the first CDA & AFA arrangements in country) , huge programme improvement of quality of work/improved discounts/reduced reversions/ rationalisation of output. Net savings over £500m over 16 yearsComprehensive Mailmark solution designed for rollout 2016 Member of 3 person team that lead the successful outsource of DocS to Williams Lea