Vice President Of Information Technology
Westlake Village, California, United States
Partnered with organization leaders to enable them to meet business EBITDA and strategic objectives. Responsible for technology vision and execution, team coaching/motivating/building, streamlining and managing budget, as well as cyber security. Restructured and reorganized IT team as a customer service focused and customer-centric organization. Re-designed Help Desk into skill-based routing pods, including automated SLA workflows and decision trees. Re-architected network and security infrastructure. Migrated between Public Clouds, as well as migrated between public and private clouds. Increased efficiency and eliminated redundant services while increasing NPS scores. Led and executed Toast Point-of-Sale implementation at 70 locations, along with significant infrastructure, security and connectivity upgrades at each location.