Manage the implementation of Tyler software for new and existing accounts, from the contract signing through a formal transition to the Customer Support Account Manager (CSAM) and Support Teams, on time and within budget. Responsible for the development of implementation project plans and the official start of projects by conducting kick-off meetings with clients and other staff as needed. Responsible for the development of project plans outline the scope, schedule, and budget of the project… Show more Manage the implementation of Tyler software for new and existing accounts, from the contract signing through a formal transition to the Customer Support Account Manager (CSAM) and Support Teams, on time and within budget. Responsible for the development of implementation project plans and the official start of projects by conducting kick-off meetings with clients and other staff as needed. Responsible for the development of project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with sales team to understand the sales process that went into the contract signed and becoming familiar with contract requirements, program modifications, other site-specific background information. Manage and assume accountability for all aspects of project related to delivery of client software and service. Communicate with implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals. Identify added sales opportunities and manage the various change orders and/or contract addendums to provide deserved implementation of the clients. Traveled to clients sites as needed. Show less

Oversee project implementation schedule and assignment of project tasks. Monitor all project activity to ensure timely completion of tasks and to maintain project schedule.Communicate regularly with the customer throughout the implementation and escalate concerns to appropriate parties.Collaborate with CivilServe trainer to target county needs.Advance product knowledge by reviewing new product functionality.Consults as a knowledge resource demonstrating comprehensive knowledge… Show more Oversee project implementation schedule and assignment of project tasks. Monitor all project activity to ensure timely completion of tasks and to maintain project schedule.Communicate regularly with the customer throughout the implementation and escalate concerns to appropriate parties.Collaborate with CivilServe trainer to target county needs.Advance product knowledge by reviewing new product functionality.Consults as a knowledge resource demonstrating comprehensive knowledge and understanding of the software products/solutions and business process knowledge to present software features and functionality to offer viable solutions to meet client needs.Builds, cultivates, and develops professional relationships with internal and external clients and managers.Identifies, defines, analyzes and documents client business/workflow processes, data, and other systems.Performs visit to client site to gather business process information. Asks the right fact finding questions to effectively understand clients' business needs, work streams and process needs and to define the client's functional software requirements; performs gap analysis; compares client requirements to software capabilities.Identifies and consults with clients on recommended changes in client work processes as appropriate to ensure compatibility with software use.Identifies and documents business/technical specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.Communicates technical and non-technical information, requirements, issues, timelines and other relevant items to ensure a successful resolution.Writes simple SQL queries and scripts.Performs data mapping with client for data conversions; analyzes summary reports to ensure that all data is accurately converted.Identifies test requirements and works with quality assurance technician to create quality assurance test plan(s) for implementation software Show less

• Provide onsite and remote services to clients during the implementation process of EnerGov Software System specific to Land Management.• Provide assistance with setup of applications, & training of the applications.• Help with reviewing the initial data conversion and communicate conversion status to conversion analyst.• Provide assistance to our clients with go-live of their EnerGov software solution.• Additional responsibilities are to help with teaching clients via… Show more • Provide onsite and remote services to clients during the implementation process of EnerGov Software System specific to Land Management.• Provide assistance with setup of applications, & training of the applications.• Help with reviewing the initial data conversion and communicate conversion status to conversion analyst.• Provide assistance to our clients with go-live of their EnerGov software solution.• Additional responsibilities are to help with teaching clients via live or web-based classes, and may be assigned to conduct business process reviews or gap analyses for clients.• Prepared class documentation and helped with the teaching of co-works of the different applications of EnerGov. Show less