Martin Fuller Cmgr Mcmi Email & Phone Number

Whitstable, GB

Greater London, England, United Kingdom

In my role as Business Support Manager at Serco, I oversee support teams and cultivate collaboration with assessment centres to enhance the customer journey. My focus is on driving efficiency and ensuring a seamless experience for our clients. I work closely with performance teams to develop and implement strategic action plans that streamline our customer.

Croydon, England, United Kingdom

• During my secondment as Performance Manager, I successfully led and mentored a team of seven Assessment Centre Managers, overseeing operations across 15 sites with 180 clinical assessors and support staff. I focused on.
• Delivered a "green" performance scorecard, consistently exceeding customer service metrics.
• Successfully integrated two new sites during the Functional Assessment Service transition

Croydon

• As a Business Support Manager, I led 30 support teams to ensure efficient collaboration with assessment centres, optimising the customer journey. I directed key projects, including the development of a Health & Safety.
• Successfully hired and developed clinical and non-clinical staff, transforming them into valuable assets for the organisation.
• Engaged with external stakeholders to share best practices and influence national strategies.

Canterbury, United Kingdom

• In my capacity as Assessment Centre Manager, I developed a high-performing clinical and operational staff team, driving engagement to meet key contractual goals. I stepped in to manage the Chatham Assessment Centre.
• Contributed to a regional blueprint that enhanced performance and aligned with business goals.
• Strategically reduced customer journey times through targeted action plans.

Spearheaded overall daily strategic and operational store activities and business planning including management of people, financial acumen, and availability and service standards throughout the store to drive business growth and profitability with full P&L accountabilityI was responsible for retail sales management and development to maximise on.

Tunbridge Wells

• Managed implementation of new EPOS and self-scanning services and delivered additional sales utilising ‘Market Street’ promotions including Pie Shop, Sandwich Bar, Oven Baked. Led overall operational activities of.
• Managed all aspects of store closure programme in Tunbridge Wells, securing new roles for 40% of store team both within the company and outside the company to local employers and trading the shop stock run down process.

Various

• Introduced comprehensive training utilising motivational skills for selection of personnel for progression and execution of new management restructure.
• Recognised for an EHO food safety review receiving 5 Star rating all stores.
• Attained excellent store standards and procedures coupled with the highest quality of customer service through continuous coaching of personnel.
• Identified areas for service improvement and delivered strong results through customer feedback while maintaining store productivity through ensuring all KPIs are met successfully.
• Collaborated and monitored all stock audits to meet budgets and reduce shrinkage.
• Established the Morrisons brand in Gibraltar ensuring budget and timescale targets were delivered through the conversion of the store from Safeway to Morrisons with the addition of a £2m, 5,000 sq. ft. sales floor.

Oxted, Surrey, United Kingdom

• Championed turnaround a failing retail site increasing sales from £600k p.w. to £650k p.w.
• Reduced labour turnover from 25% to below 15% and successfully achieved the area figure for customer spend at above £35 and sales per square foot of above £33.
• Acknowledged for implementing systems and procedures leading to reduced stock losses through monthly audits and improved security across all levels of stock resulting in above 80% audit score.
• Engaged with staff, monitoring performance, and conducting training and coaching, leading to reduced absence levels from 5% to below 2.5%.

Herne Bay, Kent, United Kingdom

Level 5 Diploma, Leadership And Management, Merit Cmgr Mcmi

Education record