Martin Gallardo Email & Phone Number

Texas, United States

Dallas, Texas, United States

Irving, Texas, United States

Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.Processed bills by recording invoices received from suppliers or vendors on accounting system database.Reviewed invoices and payments for accuracy before processing.Developed strong organizational skills to keep track of… Show more Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.Processed bills by recording invoices received from suppliers or vendors on accounting system database.Reviewed invoices and payments for accuracy before processing.Developed strong organizational skills to keep track of multiple clients' accounts simultaneously. Show less

Dallas, Texas, United States

Helped a new, fast growing, start up company with their migration from Quickbooks to a new accounting software (CRM).Formulated a comprehensive strategy to facilitate the seamless transition of data from one software platform to another, ensuring the preservation of all sensitive information without compromise.

Dallas, Texas, United States

Prepare monthly account reports and reconciliation in accordance with generally accepted accounting principlesReconcile and maintain fixed asset purchases, disposals, and depreciation schedulesReconcile bank accounts monthlyManage and ensure accuracy of revenue, receivable and expense accrual accountsCalculate bad debt expense, record the entries, and perform the reconciliationInteracted with various departments to review & validate financial… Show more Prepare monthly account reports and reconciliation in accordance with generally accepted accounting principlesReconcile and maintain fixed asset purchases, disposals, and depreciation schedulesReconcile bank accounts monthlyManage and ensure accuracy of revenue, receivable and expense accrual accountsCalculate bad debt expense, record the entries, and perform the reconciliationInteracted with various departments to review & validate financial informationReconciles balance sheet accounts monthlyManages operating and finance leases including entry and reconciliation within ASC 842 guidelinesPrepares amortization schedules for all company leases (Operating/Financing)Assist with external audit documentation. Show less

Dallas, Texas, United States

Research period over period variances in revenue, cost of sales, and expense and provides logical explanations for the fluctuationsAnalyzes the financial statements and provides concise explanations for variancesEnsure financials are recorded in accordance with USALI and GAAP.Assist with monthly close and reporting process including accounting, billing, and payablesPrepares vouchers, invoices, checks and account statements for multiple intercompany… Show more Research period over period variances in revenue, cost of sales, and expense and provides logical explanations for the fluctuationsAnalyzes the financial statements and provides concise explanations for variancesEnsure financials are recorded in accordance with USALI and GAAP.Assist with monthly close and reporting process including accounting, billing, and payablesPrepares vouchers, invoices, checks and account statements for multiple intercompany accountsPerforms various types of day-to-day/month-to-month reconciliationsUses financial data to prepare and record general ledger journal entries in a timely manner during closeDocuments and/or updates policies and procedures as neededAssists in evaluation and implementation of multiple different types of softwarePerforms other related duties as assignedAfter one month in this position, 90% of team dissipated after management changes and worked tirelessly to close out months and meet deadlines month after month for 3 months straightTrained a team of 5 brand new employees on all the company systems and procedures, now closing out each month in 4 days Show less

Addison, Tx

World's largest open hotel commerce platform serving over 35,000 independent and multi-property hotels across 160 countries.Closes billing support cases by applying credits to customer accounts, verifying accuracy of billing records and amounts, addressing customer inquiries, and effectively resolving disputesReconciles bank accounts, general ledgers, and payments (wire transfer, check, Paypal, credit card) weekly and monthlyTrains and onboards all billing, finance, and… Show more World's largest open hotel commerce platform serving over 35,000 independent and multi-property hotels across 160 countries.Closes billing support cases by applying credits to customer accounts, verifying accuracy of billing records and amounts, addressing customer inquiries, and effectively resolving disputesReconciles bank accounts, general ledgers, and payments (wire transfer, check, Paypal, credit card) weekly and monthlyTrains and onboards all billing, finance, and accounting new-hires; includes preparing and leading training presentationsRecommends processes to improve IT Service Desk access to customer data, reducing dependency on billing teamHand-selected to manage and reconcile company PayPal account, including issuing PayPal invoices to customers and receiving/applying payments; the only non-management employee worldwide entrusted with this taskSuccessfully championed implementation of a newer/faster credit card payment system, significantly improving efficiencyReceived Employee of the Month Award four times in recognition of outstanding collections and customer service Show less

Met or exceeded continuously increasing monthly collections goals in 2020 despite a 60% reduction in team size due to Covid-19; closed 150-200 cases monthly between January and October, 2020Led and executed rollout of Project Zuora Collect, a new AR and collections system; integrated new Zuora products with existing systems, authored training guidelines for new users, and trained global employees in five countries

Successfully provided technical support for over 100 clients, demonstrating excellent customer service skillsCreated detailed documentation for all incidents reported by customers, ensuring accurate tracking of progress towards resolutionUtilized problem-solving skills to identify root cause of system errors and devise appropriate solutionsManaged multiple projects simultaneously while meeting tight deadlines under pressureDeveloped extensive knowledge of operating… Show more Successfully provided technical support for over 100 clients, demonstrating excellent customer service skillsCreated detailed documentation for all incidents reported by customers, ensuring accurate tracking of progress towards resolutionUtilized problem-solving skills to identify root cause of system errors and devise appropriate solutionsManaged multiple projects simultaneously while meeting tight deadlines under pressureDeveloped extensive knowledge of operating systems, networks, and applications to resolve user inquiries in a timely mannerProvided remote and onsite troubleshooting of hardware and software issues, resolving problems quickly and efficiently. Show less

Irving, Tx

When working for ADT, as a Field Support Technician, I assisted technicians who were out on the field with any concerns they might have. As they installed the alarm systems in houses, problems would come up with the systems and I would be the one to call to get assistance. Whether they spoke english, or calls from Puerto Rico where they would speak Spanish, I was the one troubleshooting everything until the problem was fixed. With the requirement of a very complex vocabulary, speaking to… Show more When working for ADT, as a Field Support Technician, I assisted technicians who were out on the field with any concerns they might have. As they installed the alarm systems in houses, problems would come up with the systems and I would be the one to call to get assistance. Whether they spoke english, or calls from Puerto Rico where they would speak Spanish, I was the one troubleshooting everything until the problem was fixed. With the requirement of a very complex vocabulary, speaking to technicians all over the country installing alarms in houses. This job has taught me how to very closely listen to customers/technicians due to the fact that everything has to be perfectly, and accurately understood so the correct information is entered in. Every piece of information has to be accurate, everything has to be perfect, not just the information but the interaction with the other person on the phone. ADT has shaped my customer service skills to be the ones I possess to this day. Show less

Coppell, Tx

The Autoclub focused very strictly on the best customer service experience. How good the customer service was, was based on surveys every customer took after a phone call ended, also called "Sterling Scores"​. Out of 143 agents being number 1 for the last two months of working there. Some cross-selling was involved, referring-to-sell customers/members the Autoclub's Insurance, and Travel vacation plans, including other products like Idetity Theft Monitoring, AAA Driving School, etc. This job… Show more The Autoclub focused very strictly on the best customer service experience. How good the customer service was, was based on surveys every customer took after a phone call ended, also called "Sterling Scores"​. Out of 143 agents being number 1 for the last two months of working there. Some cross-selling was involved, referring-to-sell customers/members the Autoclub's Insurance, and Travel vacation plans, including other products like Idetity Theft Monitoring, AAA Driving School, etc. This job took me from a 5 in customer service skills, to a 10 becoming higly confident around and with people, being able to sell products to in a matter of seconds. Show less