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As Head of Customer Success at 3Squared, I am responsible for understanding the challenges facing the rail industry and collaborating with my colleagues to align our products with these challenges.My role has evolved to become more client facing and industry facing, and I am using my years of experience working alongside our rail software customers to understand their business problems and needs. I have an analytical mindset and excel at communicating, especially explaining complex technical issues to a non-technical audience. I take a commercially aware risk-based approach to assessing a situation, ensuring a balanced and objective view. I am an experienced technical manager, with a background in Information Technology having worked in Sheffield's digital sector since 2005 when I graduated from The University of Sheffield in 2005 with a Masters in Computer Science.I have worked on software projects across rolling stock, signalling, logistics, planning and operational decision support and am keen to see technology help to bring an integrated systems thinking approach to the Digital Railway.
Velociti Solutions
View- Website:
- velociti-solutions.com
- Employees:
- 70
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Head Of Product (Rail)Velociti SolutionsSheffield, Gb
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Head Of Customer Success3Squared Nov 2022 - PresentResponsible for ensuring customers realise maximum value from our product suite by identifying and implementing a success plan centred around solving tangible business problems in a measurable way. By developing a partnership-based approach with our rail customers we help the sector strive for and achieve ongoing performance and efficiency improvements. -
Solutions Architect3Squared Apr 2022 - Dec 2022Sheffield, England, United KingdomResponsible for designing and guiding the implementation of product based software solutions for existing and potential clients within the rail sector, and applying industry and product knowledge to our product strategy.
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Head Of It And Technical Innovation3Squared May 2021 - Apr 2022Sheffield, England, United KingdomJoining the dots between digital technology and rail
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Head Of It And Support3Squared Ltd. Jan 2016 - May 2021Sheffield, United KingdomDesign, implementation and management of internal infrastructure to support business requirements and enable growth while providing security assuranceEvaluation, implementation and communication of business continuity plansBudgetary responsibility for operational and administrative hardware, software and tooling for internal and external systemsDesign and implementation of client hosting infrastructure to provide capability to support SLA expectations of… Show more Design, implementation and management of internal infrastructure to support business requirements and enable growth while providing security assuranceEvaluation, implementation and communication of business continuity plansBudgetary responsibility for operational and administrative hardware, software and tooling for internal and external systemsDesign and implementation of client hosting infrastructure to provide capability to support SLA expectations of clientsOwnership of commercial model for hosting and support operations to underpin business activitiesDesign and maintain Service Management and Support Systems to enhance Operational activitiesWork with cross functional team to ensure client needs are met and meaningful MI is collected Show less
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Technical Operations ManagerG2G3 Digital, Part Of Capita Plc 2015 - Jan 2016Sheffield, United KingdomWork in close collaboration with the Directors of Operations and Digital Solutions to run Compliance and Information Security programmes.Manage IT and Hosting Teams, monitoring performance and providing direction to ensure the execution of projects to meet requirements and exceed expectations. Provide support to the Sales Team in securing new contracts. Contribute to Operational Management across the company. -
Systems ManagerTechnophobia, Part Of Capita Plc 2010 - 2015Sheffield, United KingdomOversaw the Hosting and IT functions, including Analysis and Reporting, Cost Modelling and Team Management.Provide support to sales team to create compelling business proposals and present them to clientsSupport account management staff when meeting with clients to provide technical expertisePerform Technical Due Diligence to support Capita activitiesOn site and remote Technical Consultancy for clients to advise and recommend on specific situationsSupport… Show more Oversaw the Hosting and IT functions, including Analysis and Reporting, Cost Modelling and Team Management.Provide support to sales team to create compelling business proposals and present them to clientsSupport account management staff when meeting with clients to provide technical expertisePerform Technical Due Diligence to support Capita activitiesOn site and remote Technical Consultancy for clients to advise and recommend on specific situationsSupport internal and external compliance activities, including ISO certifications Show less
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Senior Systems AdministratorTechnophobia Ltd 2007 - 2010Sheffield, United KingdomOversaw the day-to-day and long-term running of the Hosting and IT functions.Designed and estimated costs for the delivery of updated solutions to meet specific requirements.Recruited, trained and managed staff, monitoring performance and building a high performing teamLead the 24/7 on call team, managing scheduling and allocation of staff.Submitted performance reporting as part of the ITIL service.
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Systems AdministratorTechnophobia Ltd 2006 - 2007Sheffield, United KingdomOversaw employee recruitment, building the IT and Hosting teams and setting the foundations for growth.Managed and trained new employees, setting targets and working towards the achievement of company targets and objectives.
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Assistant Systems AdministratorTechnophobia Ltd Jun 2005 - 2006Sheffield, United KingdomManaged requests and issues, delivering assistance to employees through the internal Service Desk.Deploying code to production serversEnsuring backups completed successfullySupporting System Administration activities where requested
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Surgical Stores OperativeSheffield Teaching Hospitals Feb 2001 - Aug 2001Responsible for maintaining stock levels in operating theatres at the Royal Hallamshire Hospital -
Customer Service AdvisorSpecial Reserve 1995 - 1999
Martin Gleadow Skills
Martin Gleadow Education Details
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Computer Science -
St Mary'S Catholic School, Bishop'S Stortford
Frequently Asked Questions about Martin Gleadow
What company does Martin Gleadow work for?
Martin Gleadow works for Velociti Solutions
What is Martin Gleadow's role at the current company?
Martin Gleadow's current role is Head of Product (Rail).
What is Martin Gleadow's email address?
Martin Gleadow's email address is ma****@****o.co.uk
What is Martin Gleadow's direct phone number?
Martin Gleadow's direct phone number is +4478632*****
What schools did Martin Gleadow attend?
Martin Gleadow attended The University Of Sheffield, St Mary's Catholic School, Bishop's Stortford.
What skills is Martin Gleadow known for?
Martin Gleadow has skills like Xen, Apache, Debian, Team Management, Mysql, Bash, Kanban, Linux, Web Hosting, Root Cause Analysis, Subversion, Test Driven Development.
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