To deliver a high quality and cost effective aviation services to BI Worldwide's clients from inception to reconciliation. Providing research to aviation briefs efficiently, productively and pro-actively. Negotiate rates with airlines to ensure best price and service is achieved every time. Issue tickets and deliver to clients in a professional manner to agreed company standards

Assist police officers who have stopped a vehicle at the road side to advise if the driver has valid insurance or driving within the limits of their insurance policy policy. To help the officer in seizing the vehicle if not insured.Advise the general public on the Department of Transport legislation regarding vehicles with valid road tax requiring insurance. To help the caller to decide if better to insure the vehicle or register as off the road

Short term contract to assist the Group reservations department for on a pan-world sales conference for a major telephone company. Responsible for researching flight options, requesting group space with airlines, keeping in regular contact with management company and issuing tickets.

Process reservation as per clients request. Analyse the requirements offering suitable cost saving alternatives on flight, car, hotel and transfers. Action any amendments and cancellations as required.Maximise profits by selling ancillary services giving a complete door to door travel experienceProcess data issuing invoices and credit notes complying to company ISO standards.Support management in coaching and develop other team membersTake ownership of customer complaints, investigating them and responding in a timely mannerReconcile Statements from airlines under the BSPlink system. Actioning refunds and delegating queries to consultants if required..

Book package holidays for the general public on a face to face basis,Stock control, only re-ordering where required Nurture client base building a rapport with clients to ensure satisfaction and a 100% retention.Bank all takings on a daily basis ensuring the takings balance.Issue travellers cheques and foreign currency Ensure customer files and correspondents are up to date.Assist Unilever staff with conferences providing transfer arrangements, and a meet and greet service at Heathrow airport for arriving delegates.