Martin Haddock Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

I worked here as part of the services team implementing time recording software (primarily) for the legal industry, I started with Rekoop before being acquired by Intapp. My role was to design and implement solutions whilst managing projects from creation to close, our software was driven from customer data so solutions consisted mainly of SQL and API queries \ procedures to both pull and post data to and from customer systems. Main responsibilities included...• Project Management (Scoping / Design / Scheduling / Management / Review)• Implementation (System Design & Build / Data Extraction / API Connectivity) • Creation of complex SQL stored procedures and queries to extract and post data.• Translation and creation of XML templates and coding for submission and download.• Delivering end user and internal training (onsite and remote)• Network traffic tracing \ inspection (Fiddler) and SQL tracing (SQL Profiler)• Creation of scripts and workflows using Intapp Integration Builder software

Bolton, United Kingdom

I worked here as part of the operations team for a software company providing health care solutions to the NHS, our team dealt with installations and upgrades of software for large hospitals and healthcare units. Main responsibilities included...• Project Management (Analysis / Feasibility / System Design)• System Builds (Server Builds / Phone System Configuration / Software Configuration )• Implementation (Hardware Installation / Software Rollout / CRM Integration / Testing)• Software Training

Manchester, United Kingdom

I worked here as part of the installations department for a software company providing call center solutions, my role developed from working as a 1st/2nd line support engineer on the support team to moving on to the installations team. Primarily I dealt with new installations from start to finish, including everything from the initial project planning and hardware build to the onsite system configuration and implementation, as well as training the end users and initially supporting the customer post install. Main responsibilities included...Project Management (Analysis / Feasibility / System Design)System Builds (Server Builds / Phone System Configuration / Software Configuration )Implementation (Hardware Installation / Software Rollout / CRM Integration / Testing)Software Training (Onsite / In Office / Internal / Remote)Support (1st/2nd/3rd Line / Remote / Onsite)ISDN / SIP / Network Configuration / TroubleshootingSQL Server (Queries / Custom Reports / Updates / Triggers / Maintenance)TeleScripting – Creation of complex agent scripts using Scripting (similar to Visual Basic)

Manchester, United Kingdom

I worked here as a contractor as part of the IT faults department supporting Network Rail’s internal users with IT Faults / Queries. Main Responsibilities included…User Account Administration using Active DirectoryIn House and 3rd Party Software Support (MS Office, Adobe, etc)MS Outlook Support, Setup and Configuration (Exchange)Handheld Support and Troubleshooting (Blackberries. Mobiles, etc)Supporting a user base of around 35,000 on a large corporate network

I worked here as part of the IT service desk team, we supported both internal users and external customers on all hardware and software issues, main responsibilities included…Domain and user administrationRebuilding and setting up new machinesProblem solving and fault resolution on in house and 3rd party softwareSupporting both Internal staff and external customers on hardware and software queries / problemsRunning reports on SQL Server based applications

I worked here as part of the UK faults team, my main role was to resolve issues that couldn’t be resolved by the 1st line team, working as part of a small team I dealt with faults, bugs, installs and development, I also helped out on 1st line from time to time taking incoming calls from clients. Main duties included…Troubleshooting, fault finding and resolutionNetwork installations and configurationIn house and 3rd party software installationSQL Server maintenanceHardware support and guidanceTraining clients on in house and 3rd party softwareDatabase management and maintenance

I worked here as part of the faults department as first line support. My main role was to act as first point of contact for customers wanting to raise faults and looking for updates on present faults; I act as the go between for the customer and the engineering staff and fix faults at first point of contact where possible. Main duties include…Resolving faults and troubleshooting at first point of contactRunning diagnostics on data circuits and telephone linesKeeping customers informed of progress on a faultLiaising with customer and engineering staffProducing fault reports for account managers and customersWorking with 3rd parties and other licensed operators to locate and fix faults