Martin Harte Email and Phone Number

Within my role, my duties include:- Order processing- Producing post sales reports- Returns processing- Outstanding Order Reports- Debt management- Creating complex orders- Call off processing

Started position after my Business venture came to an end. Currently searching for a return to a career in IT Sales.

Took on the running of a local Public House with a business partner.Dealt with operations in the front of house and Kitchen.Duties include hiring staff, appraisals, ordering stock, dealing with cleaning schedules, typical day to day duties of a public house.

Worked as a Temporary Head Chef starting up the Bistro in a local Bakery on a consultant basis. For the three month venture I was providing experience to ensure the Kitchen was set up and ready for serving paying customers. For 2 months I was the full time head chef.

Currently working on increasing company growth and increasing companies presence in social media marketing. Dealing with customers face to face, raising quotations, arranging dates for installations with clients, dealing with suppliers on bid management.

Kelway is a CDW company that delivers innovative IT Services and Solutions and exceptional customer service through proven technology, processes and people. We are passionate about delivering service that is focused on ensuring technology can enable organisations to cut costs, remove complexity and increase productivity.We have in-depth expertise in the key business and technology challenges that organisations are facing today. Our aim is to be trusted as long-term partners that contribute to our client’s successful use of technology to meet their aims and objectives and gain a competitive edge in their market.My duties are:Overseeing Account Managers work and attending to their accounts during their absenceQuoting Customers and dealing with Customer queries within a set SLA period as well as raising bids for major vendors.Chasing down back orders to ensure orders are invoiced before month endChasing new business opportunities to ensure accounts are increasing in profitability monthly

Within my role as a Sales Account Executive I was responsible for many duties which includes positioning Academia as the IT supplier of choice for business for trade and technology based customers pushing my portfolio which included Apple, Microsoft Surfaces,Toshiba, Adobe and many more while also Increasing the lines of business within each account.Working as part of a team to meet overall aims and objectives within the sector was a key importance as well as undertaking regular product training, ensuring I can position Academia’s portfolio confidently and correctly.I was responsible to meet monthly, quarterly and annual sales performance targets and other KPIs such as telephone talk time and obtaining new business and side projects deemed relevant by my Sales Manager.My objectives recently has been creating new B2B customers to the business by pushing our managed services division.e-mail: martin.harte@academia,co.ukDD: 01992 703 814

In the Customer Services role I was the first point of contact for any customer related interaction. I was responsible for solving customer's problems they have experienced with the companies service whether it's from post sales on ETA's, POD requests or RMA's.Within my position I am constantly learning more about the business and the departments around me to ensure that the customer's I interact with have the best experience possible. As part of my further learning I attended a day course in developing my knowledge using the help centre software Zendesk, this was so I expand on my knowledge using the product to help make communication more efficient for my fellow colleagues and more importantly expand on the companies Customer Satisfaction when purchasing.

At Biomarsh I was the first point of contact for contract clients on responsive call out jobs by both telephone and e-mail and responding within the companies contracted agreed time set I would then be liaising with drivers to assist with general duties i.e. sending on additional jobs details, logging drivers on system, providing drivers with vehicle keys and with general assistance face to face and over the phoneWhen I was not answering calls I would be assisting day time office with outstanding work which they were unable to complete within their day time hours and liaising with Account Managers with any key information to assist them over their shift i.e. Jobs which for any reason could not be completed and had to be rescheduled, any further hours on jobs which needs to be invoiced

Within my time at Abbey Stoves my duties included:Meeting and greeting customers entering the showroomLiaising with clients via telephone, email and face-to-faceBeing knowledgeable to assist customers with general enquires in regards to the product and building regulationsBooking of appointmentsPayroll for engineers including holiday and sickness recordsData inputtingReporting dataWriting and typing of correspondence to customersOrganising surveysScheduling of engineersMeeting sales targets Maintain and manage showroom on daily basisDealing with outstanding invoices with customersContacting architects and building companies to sell companies servicesGeneral duties within this busy environmen

Dealing with sales orders, post sales enquiries.Working from email, fax and telephone enquires within a call centre.