As the Operations Manager for a dynamic and fast-growing, online graphic design services provider, I implement the necessary processes and systems to ensure the company functions at its optimal performance levels. Since the start of my tenure, working closely with the CEO, we have introduced automation processes to streamline task allocation, monitor workloads and reduce payroll administration times; as a result, we’ve seen significant increases in productivity across the board.

In this multi-faceted role, I represented the company as the key contact to clients, colleagues and senior stakeholders, overseeing all administrative functions and reducing the silos of three, distinct arms of the business. A few of my key achievements and responsibilities include:▪ I was solely accountable for the sales/purchase ledger and all credit control activities, ensuring all invoices were distributed and paid on time▪ In forming core relationships with suppliers and… Show more In this multi-faceted role, I represented the company as the key contact to clients, colleagues and senior stakeholders, overseeing all administrative functions and reducing the silos of three, distinct arms of the business. A few of my key achievements and responsibilities include:▪ I was solely accountable for the sales/purchase ledger and all credit control activities, ensuring all invoices were distributed and paid on time▪ In forming core relationships with suppliers and business partners, I negotiated all transactions related to the procurement of machinery and licences for any associated patents; as a result, I successfully managed client expectations related to lead times and service/product costs▪ I acted as the company’s designated Health & Safety Advisor, Fire Marshall and First Aider, ensuring across-the-board compliance with mandatory legislation and safety regulations including assisting with external audits and arranging service checks for all fire alarms and extinguishers▪ Forming part of the company’s licencing services, I managed the renewal and coordination of all maintenance contracts, coordinating all service queries, callouts and associated travel arrangements Show less

In managing the office-based operations for a specialist provider of digital marketing, IT and web-based solutions, I coordinated all workloads and timescales related to internal and outsourced services. A few of my key achievements and responsibilities include:▪ I provided ongoing support to all suppliers, contractors and clients, including the processing of all finances and providing regular progress reports; I regularly communicated with the Account Managers to ensure service… Show more In managing the office-based operations for a specialist provider of digital marketing, IT and web-based solutions, I coordinated all workloads and timescales related to internal and outsourced services. A few of my key achievements and responsibilities include:▪ I provided ongoing support to all suppliers, contractors and clients, including the processing of all finances and providing regular progress reports; I regularly communicated with the Account Managers to ensure service agreement levels were being upheld▪ I managed the company’s seamless relocation, arranging the move and assisting the IT and desk set up within the new premises▪ Following performance reviews and commencement of new starters, I supported personal improvement plans and productivity by providing in-depth training in customer services and budget management▪ I managed a team of sales staff, technicians, and account managers, generating their individual performance data and projected targets to ensure key performance indicators were met▪ I was solely accountable for the company’s finances, including Invoicing, credit notes, payments, credit control, accounts reconciliation, and forecasting Show less

As the Office Manager of a busy Health Centre, I oversaw the delivery of all key administrative duties including the coordination of private referral bookings, data entry of private medical information, and management of staff work rotas and holiday schedules. A few of my key achievements and responsibilities include:▪ I monitored the continuous professional development of two apprentices, working closely with the provider to ensure their training targets were met and they received… Show more As the Office Manager of a busy Health Centre, I oversaw the delivery of all key administrative duties including the coordination of private referral bookings, data entry of private medical information, and management of staff work rotas and holiday schedules. A few of my key achievements and responsibilities include:▪ I monitored the continuous professional development of two apprentices, working closely with the provider to ensure their training targets were met and they received adequate training and support▪ I built a core base of locum doctors to ensure appropriate cover was in place during busy periods▪ I oversaw the retrospective upload of all patient data to the latest system, assigning individual coding to each medical condition while following best practice throughout the centre. Show less

As the Office Manager of a busy Health Centre, I oversaw the delivery of all key administrative duties including the coordination of private referral bookings, data entry of private medical information, and management of staff work rotas and holiday schedules. A few of my key achievements and responsibilities include:▪ I monitored the continuous professional development of two apprentices, working closely with the provider to ensure their training targets were met and they received… Show more As the Office Manager of a busy Health Centre, I oversaw the delivery of all key administrative duties including the coordination of private referral bookings, data entry of private medical information, and management of staff work rotas and holiday schedules. A few of my key achievements and responsibilities include:▪ I monitored the continuous professional development of two apprentices, working closely with the provider to ensure their training targets were met and they received adequate training and support▪ I built a core base of locum doctors to ensure appropriate cover was in place during busy periods▪ I oversaw the retrospective upload of all patient data to the latest system, assigning individual coding to each medical condition while following best practice throughout the centre. Show less